ServiceNow Developer (Remediation & Testing)

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.
Key Responsibilities:

- Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.

- Develop, customize, and maintain ServiceNow applications, workflows, and integrations.

- Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.

- Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).

- Identify, troubleshoot, and resolve application defects and performance issues.

- Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.

- Develop and maintain test plans, test cases, and test scripts.

- Support ServiceNow upgrade testing and ensure compatibility with new releases.

- Perform root cause analysis and implement corrective actions for recurring issues.

- Ensure adherence to ServiceNow development best practices and governance standards.

- Prepare technical documentation and provide knowledge transfer to support teams.

Requirements
Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 4+ years of hands-on experience in ServiceNow development and administration.

- Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.

- Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.

- Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.

- Experience with ServiceNow upgrades and release testing.

- Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.

- Familiarity with Agile/Scrum methodologies.

- Strong analytical and problem-solving skills.

- Excellent communication and collaboration skills.

Preferred Qualifications:

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- Experience with ITSM, ITOM, HRSD, or CSM modules.

- Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.

- Previous experience in large-scale ServiceNow implementation or transformation projects.

Key Skills:

- ServiceNow Development

- Remediation & Defect Resolution

- Testing & Quality Assurance

- ServiceNow ATF

- JavaScript

- REST/SOAP APIs

- Flow Designer

- Upgrade Testing

- Troubleshooting & Root Cause Analysis

- Agile/Scrum

Originally posted on Himalayas