ServiceNow Continuous Automation Monitoring Project Manager (VA ESOM)
Overview
Thank you for considering IT Concepts dba Kentro , where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is seeking a ServiceNow Continuous Automation Monitoring (CAM) Project Manager to support our VA-ESOM End Point Support and Operations Monitoring contract across the United States leading the centralized support team responsible for the post-implementation operation, governance, and continuous improvement of the ServiceNow CAM Module. The CAM Project Manager is the single accountable owner for service delivery to ATO Managers, cross-functional coordination across stakeholder groups, and successful execution of the CAM transition plan.
Location: This position can be performed remotely within the United States and will support Eastern Time working hours.
Responsibilities
- Lead the CAM Centralized Support Team, including resource planning, performance management, and team development.
- Serve as the central intake point for items received from ATO Managers; triage, prioritize, and assign work across the team.
- Own and maintain the CAM transition plan, including the phased rollout schedule, milestones, RACI, dependencies, and risk register.
- Coordinate with EndPoint Engineering, Information System Owners (ISOs), the ATO program office, and the AODR to maintain end-to-end visibility of all CAM tasks.
- Establish and chair recurring governance forums (steering committees, working groups, status reviews) with stakeholders.
- Define and report against team KPIs and SLAs, including intake response times, training completion, dashboard accuracy, and SOP adherence.
- Review and approve training materials, SOPs, job aids, and reports prior to publication.
- Escalate risks, issues, and dependencies to executive leadership; communicate program status to senior stakeholders.
Qualifications
- Bachelor's degree in Information Systems, Cybersecurity, Business, or related field.
- 10+ years of program or project management experience, with at least 3 years leading cybersecurity, risk, or compliance programs.
- Demonstrated experience with NIST Risk Management Framework (RMF), FISMA, or equivalent authorization frameworks.
- PMP or equivalent project management certification.
- Direct experience with ServiceNow GRC, IRM, or CAM modules in a post-implementation operational context.
- Strong stakeholder management, executive communication, and team leadership skills.
Preferred Qualifications:
- Master's degree in a related field.
- CISSP, CISM, or CGRC (formerly CAP) certification.
- Federal government or VA experience.
- Prior experience standing up a centralized service or shared-services team.
Clearance Requirement:
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements:
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by