ServiceNow Business Analyst

About AHEAD AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Role Overview As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects. Roles & Responsibilities - Coordinate with stakeholders to gather requirements - Translate business requirements into technical specification - Assist with client demos, working sessions, and workshops - Maintain documentations and Knowledge articles - Contribute to projects/programs that may address future concepts, products, and technologies Qualifications - Business process experience on at least one suite and at least two process areas outside of that suite within the ServiceNow platform - Strong functional knowledge on at least one ServiceNow suite - Able to discuss business requirements on integrations between ServiceNow and third party tools - Certified System Administration (preferred) - Two years of experience in ServiceNow (minimum) - Strong presentation skills - Strong project and situational awareness - Strong communication skills - Strong attention to detail - Self-starter - Able to travel of at least 25% Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits here for additional details. Use of AI We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected] . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application . Please include the role you wish to for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.