Service Desk Engineer

Responsibilities - Design, build, maintain, and secure standardized workstation images for Windows and macOS supporting on-site, remote, and VDI access. - Engineer endpoint baselines and technical controls that reduce risk of unauthorized discovery, lateral movement, malicious credential use, persistence, and defense evasion. - Own engineering design and lifecycle maintenance for imaging, patching, automation, validation, rollback, and release management. - Maintain OS and application patching, version control, and deployment workflows using approved enterprise tools such as Ivanti, KACE, Intune, GPO, JAMF, or equivalent. - Engineer and maintain logging, telemetry, monitoring, and audit capabilities to track endpoint activity, enrollment, user authentication, network access, and compliance posture. - Develop and execute validation testing after imaging or major patch cycles to confirm endpoint functionality, security agent health, authentication, and VDI connectivity. - Support the assessment, recommendation, implementation, validation workflow by producing Findings Reports, Remediation Plans, Validation Reports, and change documentation. - Create and maintain runbooks, technical standards, deployment procedures, rollback procedures, and engineering documentation for Service Desk and IRM teams. - Support engineering escalations arising from complex Endpoint, image, patching, telemetry, and device-management incidents. Qualifications Core Qualifications: - Bachelor’s degree in IT, Cybersecurity, or related field preferred; equivalent experience acceptable - Must possess an active or interim Top Secret security clearance - 8+ years of experience in IT, Endpoint Engineering, or Cybersecurity - 6+ years of experience performing engineering functions in enterprise environments - Experience working under formal change control, audit, and security governance processes Additional Qualifications: - Experience building and maintaining Windows and macOS workstation images - Experience with image automation, image validation, rollback, and version control - Experience integrating workstation images with VDI, EDR, authentication mechanisms, and logging agents - Experience maintaining imaging toolchains and automation scripts using Ivanti, KACE, JAMF, or equivalent - Experience with formal image-release processes including build, test, signoff, and release - Hands-on experience with Ivanti and/or KACE for OS and application patching - Experience managing configuration drift, remediation workflows, deployment failures, and rollback - Experience validating patches post-deployment and supporting rollback/recovery - Experience coordinating Intune/GPO-based patch orchestration for Windows endpoints - Experience configuring Windows Event Logs, macOS Unified Logs, application logs, and endpoint logging agents - Experience forwarding and validating logs to SIEM/EDR platforms such as Microsoft Sentinel or equivalent - Experience implementing monitoring for patch status, enrollment status, image deployment status, and compliance posture - Experience supporting forensic collection, artifact preservation, and audit readiness Originally posted on Himalayas