Senior UX Researcher - Medicaid and CHIP (Multiple Roles)

About A1M A1M Solutions is a woman-owned small business driven by the aspiration to provide value to our customers, employees, partners, and community while remaining aligned to our guiding principles of foundational values, deliberate focus, and empathetic connection. A1M’s mission is to preserve and improve government healthcare programs that are lifelines for underserved people in the United States, including people in poverty, elderly people, members of ethnic and racial minorities, immigrants, and refugees. We look for projects with nation-wide impact at the intersection of policy, data, and user experience design. Besides building useful and usable digital services, A1M helps teams improve their agile, user-centered design practices – or helps them get started. Our goal is not just to build sustainable public services, but also to leave our teaming partners and customers more skilled and more confident in the future. Experience at A1M All members of A1M’s Experience practice work in cross-functional, cross-organizational teams, often with policy experts and data specialists as well as developers and product managers. It’s wonderful if you’ve got a background in policy or data – but you don’t need to have deep knowledge. What we do expect is that you are fascinated with complex problems and treat policy and data as crucial to the overall success of government digital services. About this Role As an A1M Senior UX Researcher, you think and work strategically and tactically to plan, design, and conduct user research that informs products, policy, content, and design. You collaborate with stakeholders such as policy SMEs, designers, and technology leads, using a range of skills to uncover user needs and align research with strategic goals. Senior UX Researchers do not always have formal people management or lead responsibilities, but skills in teaching and coaching are essential. Skills and Responsibilities Technical capabilities - Lead complex or multi-stream research efforts that inform program and contract strategy. - Apply advanced qualitative and quantitative methods to solve multifaceted research needs. - Mentor peers and strengthen team capability through guidance and feedback. - Craft compelling insights that shape product priorities and stakeholder alignment. - Drive adoption of research findings across teams to influence roadmap decisions. - Coach others on how to integrate user feedback and an understanding of human behavior at every stage of the process. - Guide clients and teams on how to make user research analysis and findings actionable. - Influence impactful, strategic improvements to user experiences through implicit and explicit leadership. - Shape how your discipline expresses its intent across the program and ensure prioritization of accessibility and scalability. - Articulate rationale to complex stakeholder groups who may have competing priorities. - Set clear objectives and make informed decisions to drive long-term success. Communication and collaboration - Build connections and relationships between people, teams/projects, and A1M and clients in ways that prevent and break down silos, enabling new opportunities for improved delivery. - Get buy-in from relevant parties (teammates, team leads, government stakeholders, etc.) to make sure necessary work happens. - Proactively recognize risks and conflicts within the team and clients, help identify approaches, and take action – manage up (understanding timing, context and other pressures, etc.) and escalate when appropriate. - Evaluate your own skills and deliverables, and proactively seek learning opportunities to continuously improve. Cross-domain understanding - Initiate and drive projects that require working with multiple people in other disciplines and practices on challenging problems. - Coach and mentor people not just within your own practice or discipline, but across practice areas – for example, designers coachi