Senior Technical Support Engineer REMOTE

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📍 United States

📅 Posted 2026-07-14 · via Himalayas

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What You Will Be Doing

We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.
What You Need for this Position

- Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems

- Linux/Unix triage skills

- Networking triage skills (networking, and networked storage technologies)

- Scripting (e.g. shells, Bash, Perl, Python)

- Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)

- BA/BS in Computer Science or Technology preferred (or equivalent work experience)

What's In It for You

- 3 weeks Vacation/PTO

- 6 days of sick time

- Medical

- Dental

- Vision

- non-matching 401k

Originally posted on Himalayas

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