Senior Technical Engagement Manager
About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Position Summary
As a Senior Technical Engagement Manager, you'll play a crucial role in driving customer success by understanding our clients' businesses and delivering innovative cloud solutions. This is your chance to join a dynamic team and help shape the future of cloud services!
What You'll Do
- Work independently and collaboratively with a team to support and deliver assigned cloud design/build and managed operations work activities
- Lead complex technical projects through the full lifecycle with accountability for schedules, scope alignment, dependencies, communications, risks, and issue resolution, budget, staffing, and margins
- Recognize the necessity for implementing change management processes during an active project
- Serve as the main point of contact for our clients and engagement teams
- Collaborate with leadership to develop and refine project management procedures, reporting, and optimization efforts across technical delivery
- Leverage technology, automation, and tooling to improve workflows, visibility, and operational efficiency
- Create or updating training materials, project artifacts, and best practices to help strengthen consistent delivery execution
- Work closely with delivery leadership to achieve utilization, forecasting, and delivery performance targets
- Escalate client and project issues in a timely manner to inform and engage the necessary resources to address issues
- Take the lead in risk reporting and identifying high risk clients, projects, dependencies, and technical delivery concerns for escalation
- Collaborate with delivery leadership, quality management, sales, architects, engineers, and operations teams to drive the best customer experience
- Serve as a subject matter expert on technical project delivery across cloud design/build and M&O engagements
- Leverage understanding of security principles and best practices to balance them with various compliance frameworks, and advise clients accordingly
- Stay informed on industry trends and changes and advising clients accordingly
- Execute and controlling project management work as an individual across assigned client engagements
- Guide projects through proactive risk identification, mitigation planning, dependency management, and issue resolution
- Manage overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
- Create and executing project schedules and revising those work plans as appropriate to meet changing client needs, delivery priorities, and technical requirements
- Lead project status meetings to include information regarding schedules, dependencies, technical data requirements, action items, assignments, risks, issues, changes
- Communicate project resources needed and collaborating with teams to assign individual responsibilities across technical and operational workstreams
- Interface with clients through the entire engagement and interacting with numerous levels of client personnel and organizations, including occasional C-suite interaction
- Establish and maintaining positive, collaborative relationships with clients and internal stakeholders
What You'll Bring
- 6+ years of technical project/program management exp