Senior Technical Account Manager

Role Overview

The Senior Technical Account Manager is responsible for delivering technical success to Genesys customers by acting as a strategic advisor and trusted partner for our Enterprise customers, helping them maximise the value of their AI-driven customer experience (CX) platforms.
What You Will Do

Deliver technical success to Genesys customers, build strong relationships with customers and partners, and become a key partner to the Customer Success practice.
Why It Might Be a Fit

The ideal candidate will be passionate about innovation, consultative in nature, and have an easy-going relationship-building self-assured personality.
Requirements

- Relevant Cloud qualifications such as Azure Foundations or AWS Practitioner

- Minimum of 5 years of relevant work experience in one or more areas: Technical Account Management, Customer Success, Solutions Role within Enterprise SaaS

- Strong understanding of AI concepts, governance, compliance and risk frameworks

- Knowledge of API's, Integrations and cloud architectures

- Interpret data and drive insights

- Create new documentation and improve process

- Handle and be trusted with confidential and/or sensitive information

- Be flexible and handle multiple projects in an organized, timely manner

- Be a proactive, innovative thinker

- Challenge status quo and foster a continuous improvement attitude

Benefits

- Paid volunteer time

- August Free Fridays

- Well-being resources

- Regionally tailored programs for employees and their families

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