Senior Solutions Engineer
THE MANDATE
Be the technical authority in every client engagement. Win the technical sale. Own the integration. Hold the relationship, from first demo through to a live, expanding deployment, and beyond. Keep clients technically healthy, operationally resilient, and growing. The primary mandate is to win the technical sale and deliver integrations to a live, stable standard.
ROLE PURPOSE
The Senior Solutions Engineer is a senior technical presence in the client relationship. You own the full lifecycle from the first technical discovery call through proof-of-concept, integration design, live deployment, and ongoing technical account management. You are the reason clients say yes, the reason integrations go live on schedule, and the reason deployments expand.
This role reports to the Head of Customer Success because its primary accountability is ensuring clients realise value throughout their lifecycle, from onboarding and implementation to adoption, retention, and expansion. What you learn in the field shapes how iiDENTIFii sells, supports, and builds.
It demands deep technical credibility in API and SDK-driven environments, sharp commercial instinct, and the communication range to move between a client's security architect and their CFO in the same meeting. Experience in biometric identity, KYC, fintech, or highly regulated B2B technology environments is a strong advantage.
WHAT YOU'LL OWN
Pre-Sales Technical Leadership
- Own the pre-sales technical outcome end-to-end. From the first technical call, through solution design, proof-of-concept execution, and finally, technical sign-off
- Enable enterprise prospects to leave every engagement technically convinced - integration fit is clear, compliance concerns are resolved, and the path to contract is defined
- Scope and align PoCs to answer the right question - executed to a standard that accelerates purchase decisions
- Ensure learnings are fed back to internal teams that iiDENTIFii 's technical differentiation is sharp, well-articulated, and consistently credible against the competition
- Leveraging AI tools, ensure RFPs, RFIs, and security questionnaires are answered with the precision and commercial awareness that move deals forward
Solution Design & Integration Architecture
- Ensure integration proposals are technically credible before a contract is signed.
- Ensure proposed solutions are validated as feasible and commercially deliverable within deal timelines, with integration risks identified and mitigated early
- Lead the handoff from pre-sales to implementation, carrying full context, and ensure client confidence is not disrupted by a transition
Technical Delivery & Client Onboarding
- Be the authority on integrating all our product SDKs, APIs and solutions.
- Leverage AI tools to mimic integration environments and challenge our product and engineering assets to create a continuous competitive advantage by streamlining the ease of integrating with our products
- Innovate and upgrade our demos, integration documentation, and approach by finding the path of least resistance to integrate with our product
- Ensure new clients go live on schedule and to a standard that sets up expansion, not remediation
- Proactively manage platform performance risks in every live deployment, ensuring awareness relating to, for example, throughput requirements are surfaced internally before they become a production issue
- Partner with Product and Engineering to create a consistent technical feedback loop that ensures learnings from integration, experimentation, and observation become improvements across the board
Client Technical Relationships & Account Health
- Proactively manage the technical health of strategic accounts post-deployment, ensuring technical account health is actively driven rather than passively monitored
- Be a trusted senior advisor for client technical leads, architects, engineers, and security teams
- Support clients through product c