Senior Solution Consultant
About Kinaxis
Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
This is a remote position. You can work from home and be located anywhere in France, UK or Germany
About the Role The Senior Solution Consultant as a fully proficient professional will be responsible for understanding Kinaxis customers’ most pressing business performance challenges and will be committed to helping ourcustomers solve complex issues in their supply chain management practice. The incumbent will work with new and existing customers and will provide expert guidance in integrating our product offerings so that our customers can start to experience the immediate value of Kinaxis solutions.The incumbent will act as a functional lead on projects by providing consulting services and leadershipduring deployment of RapidResponse supply chain software and leverage advanced knowledge of theproduct and supply chain industry trends and best practices to achieve desired outcomes
Key Responsibilities • Independently lead business requirements discovery sessions for implementations of advancedcomplexity, multi-phase workstreams and broad scope.• Partner with Solution Architect in the process design and technical direction of complexconfigurations.• Execute product configurations of advanced complexity, according to customer needs andapproved solution architecture.• Act as the first level of escalation and oversee the troubleshooting and resolution of complexconfiguration issues for the project team.• Apply advanced mathematical models, optimization techniques and artificial intelligencealgorithms to complex supply chain planning scenarios to improve customer supply chainperformance and achieve business objectives.• Execute the validation and testing of the solution, capture user feedback and developrecommendations for escalations, roadblocks, and documentation.• Independently lead complex deployment workshops with a focus on training and guidingcustomers on how the solution was configured and how to achieve immediate value from theirinvestment.• Provide technical leadership and recommendations to the Associate, Entry and IntermediateSolution Consultants during project milestones and critical deployment escalations.• Guide and mentor more junior consultants throughout the project lifecycle
Primary Skills and Qualifications • Bachelor’s or Master’s degree in in Industrial Engineering, Supply Chain, Operations Research,Computer Science, Computer Engineering, Statistics, Information Technology, or a related field.• 5 + years of in-depth experience in software implementation or deployment within the supplychain planning or supply chain execution space or busines