Senior Shopify Project & Account Manager (Remote - CET Hours)

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.

This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.

The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.
Key Responsibilities
Project Delivery Management

- Manage up to 7 concurrent Shopify and eCommerce projects including:

- Shopify builds

- CRO initiatives

- SEO retainers

- Ongoing support engagements

- Maintain project timelines, budgets, documentation, and delivery quality

- Manage Asana boards, project schedules, risk logs, and change requests

- Coordinate cross-functional collaboration between development, design, SEO, and email teams

- Ensure projects stay within defined scope and performance expectations

Client Relationship Management

- Serve as the primary point of contact for assigned clients

- Provide proactive communication and updates via Loom, email, and meetings

- Lead recurring review calls and roadmap discussions

- Build long-term client relationships focused on trust, transparency, and growth

- Identify upsell and retainer opportunities where appropriate

Team Leadership & Coordination

- Facilitate weekly delivery meetings and project reviews

- Allocate tasks across designers and developers

- Conduct QA reviews and enforce agency standards

- Support junior team members through mentorship and process guidance

- Escalate risks or blockers appropriately to leadership

Process & Operational Improvement

- Help improve SOPs, workflows, and internal documentation

- Contribute ideas for operational efficiency and process optimization

- Support retrospective reviews and continuous improvement initiatives

- Maintain organized project records and reporting structures

Commercial & Scope Oversight

- Review project changes and support budget management

- Ensure projects remain aligned with business goals and profitability targets

- Assist with quoting, scoping, and proposal preparation when needed

Requirements

- 4+ years of experience in:

- Project Management

- Account Management

- Digital Agency Operations

- Shopify or eCommerce environments

- Strong understanding of Shopify ecosystems and website delivery workflows

- Experience managing multiple client projects simultaneously

- Strong communication and stakeholder management skills

- Experience using project management platforms such as Asana

- Excellent organizational and prioritization abilities

- Ability to work independently in a fully remote environment

Preferred Qualifications

- Experience working with CRO, SEO, and email marketing teams

- Familiarity with Shopify design and development workflows

- Experience managing distributed or international teams

- Knowledge of agile delivery processes

- Strong QA and process management mindset

Tools & Platforms

Experience with the following is highly preferred:

- Asana

- Slack

- Notion

- Figma

- Loom

- Shopify

- AI productivity tools such as Claude

Working Hours

- Core working hours: 10:00 AM – 6:00 PM CET

- Occasional flexibility may be required for urgent client communication

- Fully remote contractor position

Benefits
Fully remote work environment
Work with high-growth eCommerce brands

Collaborative international team culture

Opportunity to influence processes and operatio