Senior ServiceNow Developer
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
We are seeking a Senior ServiceNow Developer with 7 years of hands-on experience building, configuring, and optimizing enterprise ServiceNow solutions across ITSM, HRSD, and SPM. This role will be a core technical contributor on high-priority ServiceNow implementations and platform modernization engagements across our client portfolio. The ideal candidate is a detail-oriented, delivery-focused developer who can independently own complex development workstreams, mentor junior developers, and collaborate closely with architects and project leads to bring scalable ServiceNow solutions to life.
Responsibilities:
Development & Configuration
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Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and script includes.
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Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.
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Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences.
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Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.
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Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.
Platform Engineering & Quality
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Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.
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Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks.
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Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.
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Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations.
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Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.
Integration & Data Management
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Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tooling, LDAP/AD, and enterprise middleware.
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Build and maintain import sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization.
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Configure and manage CMDB population strategies, including Service Graph Connectors and Discovery integrations.
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Implement data validation, error handling, and logging frameworks within integration pipelines to ensure reliability and traceability.
Collaboration & Delivery
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Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.
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Participate in Agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to accurate effort estimation and sprint commitments.
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Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.
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Liaise with client technical teams and bus