Senior Salesforce Consultant (Technical | AI-Enabled | Media Cloud & Agentforce)

Senior Salesforce Consultant

(Technical | AI-Enabled | Media Cloud & Agentforce)

📍 Location: South Africa (Remote-first)
🕒 Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce.

We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions.

This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership, while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation.

You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes.
⚠️ This is not a BAU/support role.

We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments.
🚀 Main Duties & Responsibilities

- Translate business requirements into scalable, well-architected Salesforce solutions, moving from AS-IS to TO-BE design

- Lead client-facing engagements:
- Discovery workshops

- Requirements gathering

- Solution walkthroughs and playback sessions

- Own end-to-end configuration across environments:
- Objects, fields, record types, page layouts

- Validation rules, approval processes

- Security model (roles, profiles, permission sets)

- Design and implement advanced Flow automation, including:
- Cross-object logic

- Error handling frameworks

- Scalable, maintainable automation patterns

- Deliver solutions across core and emerging Salesforce capabilities, including:
- Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle)

- Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)

- Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to:
- Accelerate and validate metadata configuration

- Support solution design and edge-case handling

- Generate documentation, test cases, and implementation artefacts

- Improve delivery speed and quality

- Contribute to solution architecture discussions, working closely with Technical Architects

- Design and maintain scalable data models, including industry-specific schemas (e.g. Media Cloud)

- Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)

- Own and contribute to testing strategy:
- UAT

- Regression testing

- Release readiness

- Work within structured delivery environments:
- Agile sprint planning

- Estimation and backlog management

- Release and DevOps processes

- Build reports, dashboards, and analytical solutions to support business decision-making

- Support pre-sales activities, including demos and solution shaping

- Mentor junior team members and set standards for quality and best practice

🧠 Knowledge & Experience Required

- 5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment

- Proven experience delivering end-to-end Salesforce implementations, not just incremental enhancements

- Strong hands-on experience with:
- Salesforce Flow (essential)

- Data modelling and relational data structures

- Security and sharing models

- Experience across:
- Sales Cloud and Service Cloud

- Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial

- Exposure to Media Cloud or other Industry Clouds is highly advantageous

- Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus

- Strong experience with:
- Integrations and AppExchange tools (e.g. do