Senior Project Manager
n Job Description
The primary role of the Senior Project Manager – SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction. This role orchestrates complex, multi-workstream projects, manages financials and risks, and partners with customers, internal teams, and third-party vendors for seamless, high-quality implementations.
Let’s talk about Responsibilities
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Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live.
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Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts.
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Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization.
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Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations.
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Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations.
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Facilitate customer workshops, requirements sessions, status reviews, and executive updates.
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Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget.
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Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting.
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Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness.
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Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection.
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Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations.
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Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies.
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Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes.
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Champion delivery excellence, customer value realization, and scalable implementation practices.
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Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States.
Let’s talk about Qualifications and Experience
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Bachelor’s degree in Business, Technology, or Healthcare.
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5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations.
- PMP Certification.
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Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments.
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Strong working knowledge of project accounting, budgeting, forecasting, and resource management.
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Proven success leading cross-functional teams without direct authority.
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Experience with complex integrations, interfaces, infrastructure components, or third-party vendors.
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Excellent communication skills and ability to influence stakeholders at all levels.
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Experience in regulated industries or healthcare environments.
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Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability.
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Lean Six Sigma Green Belt or Black Belt certifications.
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Experience with SaaS implementations in healthcare, pharmacy, or post-acute care.
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Experience using project tools such as Smartsheet, Jira, MS Project, or similar.
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Experience working in global, matrixed organizations.
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Strong customer orientation and ability to guide customers through change.
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Strategic problem-solving and conflict-resolution skills.
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Ability to simplify complexity and communicate clearly.
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Strong organizational discipline and attention to detail.
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Adaptability in fast-moving SaaS envi