Senior Project Manager
Meet Domaine , the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.
Domaine is looking for a motivated team member that has a passion for eCommerce who wants to grow with our agency to develop into an industry leader in the space. The Senior Project Manager is a key leader within the project management team, responsible for overseeing complex projects, mentoring team members, and supporting strategic department initiatives.
This role requires deep expertise in ecommerce, particularly within the Shopify ecosystem, and the ability to independently manage high-stakes projects while maintaining strong client relationships. The Senior Project Manager is also expected to contribute to internal process improvements, develop functional specifications, and ensure that project teams operate efficiently and effectively.
TRAITS
- Strategic thinker with a visionary approach, able to see the bigger picture while managing the details.
- Confident and assertive in decision-making, with the ability to lead high-stakes projects and guide teams through complex challenges.
- Resilient and calm under pressure, capable of managing multiple priorities and tight deadlines without compromising quality.
- Inspirational mentor and leader, fostering a culture of continuous improvement and excellence within the team.
- Highly analytical with a data-driven mindset, using insights to inform decisions and optimize project outcomes.
- Solution driven during issue mitigation, ability to propose multiple creative solutions with impact considered.
RESPONSIBILITIES
Project Leadership:
- Leads complex, multi-workstream projects for enterprise and high-value clients.
- Maintains a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization.
- Manages client relationships, budgets, and project timelines independently, proactively identifying expansion opportunities
- Expertly manages project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated.
- Operates autonomously, resolving conflicts, aligning stakeholders, and driving innovation in product management best practices.
Client Relations:
- Owns strategic client relationships across multiple projects, influencing long-term engagement roadmaps, expertly handling challenging communications and maintaining strong, long-term relationships.
- Independently identifies and leads opportunities to grow client accounts; collaborates with Client Partners or leadership on expanding relationships across projects or business units.
- Communicates complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.
Mentorship and Team Development:
- Mentors and guides other project managers, providing expertise in project management best practices, tool utilization, and risk management.
- Participates in innovation and improvement of cross-departmental processes and approaches to project leadership based on experiences to further agency's practice.
- Expertly runs retainer and project retrospectives, identifying new opportunities for improvement and suggesting process changes.
Technical Expertise:
- Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP.
- Utilize and coach others on Atlassian tools (Jira, Confluence), time planning tools (Productive), and other common project management software (Gdrive, Smartsheet, Front, Notion).
- Keeps all the project documentation in relevant tools and maintains clear documents structure for all stakehol