Senior Product Owner
Sr. Product Owner - Care Coordination Services (CCS)
Summary of Position:
The Sr. Product Owner, Care Coordination Services (CCS) is the day-to-day owner of the product backlog for Verisma 's Care Coordination product line. Reporting into Product Management, the Sr. Product Owner translates product strategy and customer requirements — including the build-out of net-new products such as our Forms solution and Referral Management platform — into well-defined user stories, acceptance criteria, and prioritized sprint work that engineering can execute against. This is an execution-focused, team-facing role. The Sr. Product Owner partners closely with engineering, QA, design, and product management to keep the build cycle moving: refining the backlog, clarifying requirements, accepting delivered work, and removing ambiguity. While the Product Manager owns the product vision, roadmap, market positioning, and pricing, the Sr. Product Owner owns how that vision gets built — sprint by sprint — and is accountable for the quality and predictability of what the scrum team delivers.
Duties & Responsibilities:
- Owning, refining, and prioritizing the CCS product backlog in support of the roadmap
- Writing clear user stories and acceptance criteria, and accepting completed work
- Acting as the primary point of contact for engineering on requirements questions during the sprint
- Partnering with Product Management on discovery, customer feedback, and release readiness for new CCS products
- Duties & Responsibilities
- Own and groom the CCS product backlog: write user stories, define acceptance criteria, attach supporting context, and keep the backlog ranked against the roadmap priorities set by Product Management
- Lead backlog refinement, sprint planning, daily standup, sprint review, and retrospective ceremonies as the product representative on the scrum team
- Translate roadmap initiatives — including the Forms solution, Referral Management platform, and other CCS programs — into release plans, epics, features, and stories that engineering can size and commit to
- Make day-to-day prioritization and trade-off decisions inside the sprint; escalate scope or roadmap-level decisions to the Product Manager
- Accept completed user stories against acceptance criteria and confirm release readiness
- Partner with engineering and QA to triage defects, clarify edge cases, and resolve ambiguity quickly so the team is never blocked on requirements
- Coordinate with UX/design to ensure flows and mockups are in place ahead of development
- Support Product Management on customer discovery, user interviews, and validation sessions — bringing back insights that refine the backlog
- Maintain product documentation: PRDs (in partnership with the PM), user stories, release notes, internal training materials, and post-launch updates
- Support release activities including UAT coordination, customer pilot management, and internal enablement of sales, implementation, and customer success teams
- Track and report sprint and release metrics (velocity, throughput, defect rates, scope changes); surface risks early
- Contribute to competitive and market awareness by reviewing customer feedback, support tickets, and field input, and routing relevant signals to Product Management
- Act as a connective tissue across product, engineering, QA, design, customer success, and implementation for the CCS product line
- Leverage AI tools (e.g., Claude, ChatGPT, Copilot, and purpose-built product/AI tooling) to accelerate product operations — drafting and refining user stories, synthesizing customer feedback, generating release notes and documentation, analyzing support and usage data, and speeding up backlog grooming
- Perform other appropriate duties, as assigned, to meet the needs of the department and the company
- Live by and promote Verisma Core Values
Minimum Qualifications:
- Bachelor's degree in Business, Healthcare Administration, Computer Science