Senior Product Manager, Business Platform
About the Job
As Senior Product Manager, Business Platform, you will own day-to-day product management for the systems Splitero 's business runs on while reporting to the Director of Product, Business Platform. Your product is the operational backbone of the company: the Salesforce-based platform and surrounding tooling that powers underwriting, servicing, funding, and compliance for an operations organization of 140+ people. You'll inherit a mature, business-critical product, and take over its execution: running structured intake from operational stakeholders, writing specs, sequencing the backlog with a dedicated Salesforce engineering team, and coordinating rollouts that land, not just ship. This is a high-autonomy role for a PM who treats internal users as customers and operational efficiency as the product.
At Splitero , we move fast, and the ideal candidate thrives in that environment. You are someone who can walk into a room of operations leads with competing priorities and leave with an aligned, sequenced plan and the credibility to hold it.
Responsibilities:
Product Execution & Delivery
- Own the bi-weekly sprint planning process and provide regular delivery visibility to the engineering team. You lead stand-ups as the team's main point of contact for workload, in collaboration with engineering leaders.
- Own the backlog and specs for the business platform: Salesforce workflows, document handling and processing, and new product tooling that delivers operational efficiencies and excellent user experiences
- Partner daily with the Salesforce engineering team on scoping, sequencing, and delivery through the standard release process
- Coordinate rollouts with the Product Operations Manager. Every release is paired with enablement, instrumentation, and an operations handoff that tracks adoption, success, and ongoing need assessments.
Stakeholder & Intake Management
- Run structured intake for feature requests across underwriting, servicing, funding, and compliance to turn raw requests into scoped, prioritized, transparent work, both from operational teams and product leadership.
- Serve as the day-to-day product contact for operations leads and the point of contact for engineering delivery and support.
- Say no credibly: manage competing priorities from a large stakeholder group with data and clear trade-offs rather than first-come, first-served.
Discovery & Measurement
- Spend time where the work happens to understand processing, underwriting, closing, servicing, and funding workflows well enough to spot what stakeholders don't ask for.
- Define success metrics per initiative (cycle time, throughput, error rates) and report on realized impact, not delivery
- Feed triage and adoption data from the Product Operations Manager into backlog priorities.
Delivery, Governance & Measurement
- Ensure all platform changes go through the standard deployment and enablement process to protect the integrity of integrations across Salesforce and the core web platform.
- Define and track the team's success metrics: ops throughput per head, workflow cycle times, request turnaround, and platform adoption.
- Partner with the Product Operations Manager and Analytics on instrumentation to measure platform impact rather than assert it.
Reporting Structure:
- Reports to the Director of Product, Business Platform.
- No direct reports; partners closely with the Analytics, Manager of Engineering (Salesforce), and the Product Operations Manager.
About You
- 4 - 6 years in product management with meaningful ownership of internal platforms, business systems, or operational tooling.
- Working knowledge of the Salesforce ecosystem with enough experience to scope realistically, understand configuration vs. custom development trade-offs, and respect deployment discipline.
- Proven stakeholder management with large, non-technical user bases; you've run intake processes and defended prioritization decisions.
- You measure pr