Senior Process Engineer Philippines Only

The client is a health benefits platform serving individuals, families, and small businesses across all 50 states. The company acts as its own search engine, broker, and third-party administrator, offering Major Medical insurance and healthshare memberships alongside a consultative approach built around transparency and finding members the right plan at the right price.

We are hiring a Senior Process Engineer to extend our process engineering capability, not just our execution capacity. This is a genuinely autonomous role: you'll be pointed at a business area (claims, billing, enrollment, customer experience) and own the full cycle: diagnose, design using Six Sigma/Lean methodology, implement, and prove the result with a number.

You'll report directly to our EVP of Operations, a Six Sigma Black Belt himself, and work the same way, with the same toolkit, on real operational problems with real budget and real visibility.
What this role is not

- Not a role where someone else has already scoped the fix; you find root cause yourself

- Not a people-management role at the outset (though scope expands as trust and results build)

- Not a call center, inbound support, or scheduling role

Why this role

Real ownership of funded, meaningful projects, not a documentation or facilitation-only seat. A direct line to an EVP who applies Six Sigma at the executive level, and a clear path for scope to expand as trust builds.
Responsibilities
What independence actually means here

This is the single most important requirement, more important than certification level:

- You find and engage the right stakeholders yourself. No contact list handed to you.

- You diagnose the true root cause, not the symptom that got reported.

- You design the fix using DMAIC, 5 Whys, fishbone, process mapping, and validate it before you build.

- You implement it yourself, coordinating everyone across the company needed to make it real.

- You're given a target, not a detailed brief, and you're expected to produce a working result.

If you've only ever executed someone else's pre-scoped plan or facilitated someone else's workshop, this isn't the right seat. If you've independently run RCA and driven a fix from diagnosis through adoption, this is built for you.
What you'll actually own in the first 90 days

Five concurrent workstreams: two with a design already scoped for you to build (onboarding/communications rollout, proactive claims-status communication), and three where you diagnose from scratch (a full CX manual-process audit, a claims call-volume root-cause deep dive, and an open enrollment risk assessment). Yes, that's an aggressive load for a first 90 days; we say so directly, and there's a built-in Day 30 checkpoint to re-sequence honestly based on real velocity. We're not looking for someone who needs that spelled out in more detail than a target and a deadline.
Requirements

- Six Sigma Black Belt strongly preferred (Lean Six Sigma Black Belt a plus); candidates with equivalent independent RCA/DMAIC leadership experience are encouraged to apply

- 8+ years in process improvement, industrial engineering, or business operations

- A track record of independently leading RCA/DMAIC projects from diagnosis through implementation, not facilitating someone else's plan

- Strong process mapping and documentation skills (Visio, Lucidchart, or similar)

- Comfortable partnering with a data analyst to turn raw data into dashboards, SLAs, and metrics. You don't build the pipeline, but you know what a good metric looks like

- Excellent written and spoken English; you'll present directly to U.S.-based leadership

- Full availability across U.S. Central Time business hours

- Healthcare, insurance, or benefits experience is a plus, not a requirement; strong business/digital/remote-work experience is an acceptable substitute

- Possess a laptop/desktop meeting minimum specifications: 16GB RAM, i7 operating system.

- Able to maintain a distraction-free home