Senior Manager - Transitions & Client Relations
This person will be responsible for overseeing the operations of Finance and accounting Clients. This role involves leading a finance team working on AUS / UK / US operations and working closely with senior management to ensure the client quality standards and SLAs are met.
The ideal candidate will have a strong background in process transition and project management of multiple accounts and leadership.
The Role
- Maintain client relationship and address needs and concerns
- Capture scope to be offshored and ensure seamless transition of work
- Identify the right type of resources and conduct assessments
- Set up team, align responsibilities and ensure smooth integration with onshore team
- Co-create training program with the client
- Ensure teams meet KPIs/SLAS and ensure required quality standards are met
- Ensure timely monthly, quarterly, and year-end closure processes
- Identify new client servicing opportunities
- Conduct process reviews and Identify opportunities for process efficiency/automation improvements
The Person
- Professional qualifications in management preferably with CIMA, ACCA, or CPA.
- Minimum of 7-10 years of experience in transition and client management roles preferably in finance and accounting sector, with at least 3 years in a managerial position.
- Proven client servicing experience in a BPO or shared services environment is mandatory.
- Demonstrated ability to manage financial operations in a multinational or BPO setting.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and team management abilities, with a record of accomplishment of building and developing high-performing teams.
- Excellent communication in English and interpersonal skills, with the ability to collaborate effectively with senior management and stakeholders.
- Demonstrate track record in process efficiency/automation projects.
- Proficiency in financial software systems, accounting standards, tax laws, and regulatory requirements is preferred.
Working Opportunities from Home/office on Australian Calendar.
Originally posted on Himalayas