Senior Manager, Quality, Training, and Enablement Operations

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO This role owns the operating infrastructure of Thyme Care’s Care Delivery Quality, Training and Enablement org. You are the connective tissue across the org’s functions, ensuring that priorities are defined, progress is visible, and the right work gets done in the right sequence. You do not own a specific program vertical; you own how the org runs. - Own the org-wide operating cadence: Design and maintain the QTE org’s execution rhythm, ensure that org-level priorities are aligned, that leaders have what they need to manage proactively, and that cross-functional commitments are tracked to closure. - Own OKR definition and org-level metrics reporting: Lead the QTE org’s OKR planning process each cycle, partnering with the org leader to translate strategic goals into measurable objectives with clear baselines and targets. Own the reporting infrastructure and cadence that keeps leaders informed on progress, risks, and decisions needed. - Serve as the person who structures the work: Design and own the closed-loop quality-to-training process. Build and maintain the org-level process that ensures issues identified through quality review are systematically captured, routed to the right program owners, and converted into training development priorities. This role owns the process design and governance; managers execute within it. - Lead and manage a portfolio of cross-functional operations initiatives: rigorous program management discipline to a set of concurrent org-level projects, defining scope, milestones, owners, and success metrics. Track dependencies across QTE functions, remove blockers, and deliver measurable improvements to operational efficiency and program effectiveness. - Build and maintain org-level program health dashboards: Own the dashboards and leading indicators that give QTE leaders visibility into org-wide adoption, program completion, quality metrics, and enablement impact. Ensure data is accurate, current, and surfaced to the right stakeholders at the right cadence. - Drive workflow and process improvements across QTE: Identify friction points in how the org operates, including handoffs between quality, training, and enablement functions, and lead the process and tooling changes that fix them. Own stakeholder alignment and adoption, not just the design. WHAT YOU’VE DONE - 6-8 years in operations or program management within a high-growth healthtech or complex service environment, with a track record of owning and shipping cross-functional work end-to-end. - Strong program management fundamentals: you bring structure to ambiguous work, scoping projects clearly, building rea