Senior Manager, Quality

OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.
ABOUT THE ROLE
As Senior Manager, Quality, you will own Thyme Care’s approach to contractual quality performance, including HEDIS, Stars, partner-specific quality measures, and other emerging quality priorities and opportunities. You will own the end-to-end operationalization of quality measures and campaigns—from understanding the measure and identifying the opportunity, to designing the workflow, developing job aids and enablement, coordinating implementation, monitoring execution, and evaluating performance. This portfolio includes measures and programs such as seasonal flu vaccination, health risk assessments, in-home wellness assessments, transition of care measures, preventive screenings, and other payer-specific quality initiatives. This is both an operational and analytical role. You will be expected to work directly with quality and operational data, investigate performance questions, define reporting requirements and measure logic, and translate findings into practical workflows and interventions. You’ll partner closely with Data and Product, while also working directly with Care Teams and Operations to make sure campaigns can be executed reliably in practice. Reporting to the Director of Quality, this is an opportunity to build and scale a critical capability and improve patient outcomes. As capacity allows, you may also contribute to broader Quality priorities such as accreditation, member complaints, and patient safety initiatives.
WHAT YOU’LL DO
- Own Quality Measures & Campaigns - Own the portfolio of HEDIS, Stars, contractual quality measures, and related campaigns across Thyme Care’s payer partnerships. Translate measure specifications and partner requirements into executable workflows, including member identification, tasking, outreach models, roles, timelines, escalation paths, and reporting.
- Develop and maintain the job aids, SOPs, training, and enablement needed for Care Teams and Operations to execute campaigns consistently.
- Lead implementation of initiatives such as vaccinations, HRAs, in-home wellness assessments, preventive screenings, transition-of-care measures, and other quality gap-closure programs.
- Independently analyze quality and operational data to identify gaps, validate performance, understand drivers, and recommend interventions.
- Establish performance metrics and operating cadences for each initiative and monitor and report updates on both measure outcomes and operational execution.
- Conduct retrospectives, root cause analyses, and structured improvement cycles to identify where workflows are breaking down and improve future performance.
- Partner with Data as