Senior Manager Delivery

JOB SUMMARY: The Senior Manager Delivery is a disciplined agile delivery leader accountable for enterprise-critical outcomes. Reporting to the VP, Delivery Management, this role leads cross-functional delivery teams to achieve strategic business and technology objectives, owns core Disciplined Agile Delivery processes that enable high-performing teams, and teaches delivery values and skills across the enterprise. You create the conditions for success, translate strategy into executable plans, and model delivery excellence for the organization. ESSENTIAL DUTIES & RESPONSIBILITIES: A disciplined agile delivery leader accountable to: - LEAD mission-critical delivery teams dedicated to the successful achievement of major business and technology programs—often where the path is unclear and complexity is high. - OWN Disciplined Agile Delivery processes and practices to develop and sustain high-performing delivery teams. - TEACH Disciplined Agile delivery values, patterns, and skills; be a role model for delivery managers and team members whose roles require proficiency in shipping value. Strategic Program Delivery- 60% - Own end-to-end delivery of Tier-1 strategic initiatives with enterprise and C-suite visibility; align program outcomes to business OKRs and value realization. - Establish and maintain the integrated delivery plan (work plan/roadmap) using Disciplined Agile methods; define milestones, dependencies, and decision points. - Coordinate stakeholder interactions and ceremonies across business, technology, product, and operations (planning, reviews/demos, and retrospectives). - Develop and implement program delivery dashboards and information radiators; track flow metrics (throughput, cycle time, lead time, WIP, flow efficiency, predictability). - Manage risks to value and quality, including adherence to test strategies, coordination of delivery dependencies, and timely escalation with options and recommendations. - Apply SDLC/PDLC controls and Change Management practices; ensure compliance with risk and security standards. Executive Communication- 20% - Prepare and present concise, decision-ready updates for senior leaders; translate technical complexity into business impact. - Maintain executive-ready status reports and dashboards on a defined cadence; clearly frame situation, complication, options, and recommendations. - Partner with Finance and business sponsors to articulate ROI, benefit tracking, and investment health; surface trade-offs and secure decisions as needed. Delivery Excellence & Flow Metrics- 20% - Identify and implement agile process improvements for stable delivery; drive continuous improvement with measurable outcomes rather than ceremony compliance. - Develop and report on agile health and maturity; champion automation/ time-saving opportunities (CI/CD, test automation, tooling) to improve flow and quality. - Mentor and coach delivery managers and team members on the Disciplined Agile framework and approved delivery tools to enable a common way of working. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: - Bachelor's degree in a related field (Business, Information Systems, Engineering) or equivalent experience. - 10+ years of program/ delivery management experience leading complex, cross-functional initiatives (e.g., inclusive of at least 6 years of leading delivery managers, scrum teams, or cross-functional squads). - Proven record of executive- level communication and stakeholder management; credible with senior leadership and business sponsors. - Demonstrated experience with Agile, Lean and/or Continuous Delivery methodologies and tools; adherence to SDLC, Change Management, and Risk/Security frameworks. Strongly Preferred: - Healthcare, insurance, or other regulated-industry experience. - Agile certifications (PgMP, DASSM, SAFe, SPC, or equivalent). - Experience building or transforming agile program management/ delivery management capability. - Care coordination or cla