Senior Manager, Cyber Security Advisory – North America

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.

Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before.

Continuous protection. AI-powered Nonstop SecOps. That’s Ontinue .

As the Sr Manager, Cyber Security Advisory, you will lead a team of Cyber Security Advisors responsible for helping customers strengthen their security posture, maximize the value of Ontinue ’s services, and achieve measurable security outcomes. This role combines people leadership, customer-facing advisory expertise, operational execution, and strong technical understanding of modern security operations and Microsoft security technologies.

Reporting to the Vice President, Customer Success, you will be responsible for day-to-day leadership of the Cyber Security Advisory team within the Customer Success organization, ensuring consistent delivery quality, proactive customer engagement, and effective collaboration across Customer Success, Security Operations, Sales, Product, and Engineering. You will serve as a trusted leader for the team and a strategic escalation point for customers.
Key Responsibilities
Team Leadership & Coaching
- Lead, coach, and develop a team of Cyber Security Advisors, helping them deliver high-quality customer guidance and grow their technical and consultative skills.

- Provide regular feedback, performance management, mentoring, and career development support.

- Foster a culture of accountability, customer obsession, collaboration, inclusion, and continuous improvement.

Customer Advisory & Escalation Management
- Ensure customers receive proactive, strategic security guidance that aligns to their business priorities and risk profile.

- Act as a senior escalation point for complex customer issues, advisory concerns, and service delivery challenges.

- Support executive business reviews, customer health discussions, renewal planning, and strategic account engagements.

- Partner with Customer Success leaders to drive customer satisfaction, retention, adoption, and long-term value realization.

Operational Excellence
- Manage team capacity, workload balance, customer coverage, and prioritization across the advisory portfolio.

- Drive consistent use of advisory methodologies, engagement standards, documentation practices, and reporting expectations.

- Monitor customer health indicators, service delivery trends, risks, and operational metrics to identify improvement opportunities.

- Support process improvements that increase team effectiveness, scalability, and customer impact.

Technical & Advisory Leadership
- Provide guidance to advisors on complex customer security challenges, threat detection strategies, incident response considerations, and security operations maturity.

- Maintain strong knowledge of emerging cyber threats, attacker tactics, security best practices, and managed security service delivery.

- Promote effective adoption and optimization of Microsoft security technologies, including Microsoft Sentinel, Microsoft Defender, Microsoft Entra ID, Azure Security services, and KQL.

- Contribute to advisory playbooks, reusab