Senior Implementation Manager

Back to Job Search Senior Implementation Manager Fountain 7 days ago Remote Full Time Intermediate or Experienced San Francisco, California, United States About Fountain When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent. We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries. In 2022, we closed $185M in our Series C, led by SoftBank and B Capital. Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world. Let’s elevate frontline work together. About the job As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for customers across Fountain's growing suite of products. As the primary point of contact post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, QA, setup, and customer education. To be successful in this role, you should be organized and process-driven, communicate clearly with non-technical audiences, manage multiple projects simultaneously, and build strong relationships with customers and internal stakeholders. What You'll Be Doing - Partner with sales to define project scope and ensure a seamless customer experience from post-sale through go-live - Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to define implementation strategy and business goals - Carry out implementation projects end-to-end for small enterprise and mid-market customers , with a focus on speed to value - Serve as a product expert, leveraging Fountain software in the most efficient ways to teach and support customers - Complete virtual consultations and configuration walkthroughs; support customer rollouts and user training - Perform standard data migrations and CSV imports/exports across common HR tech platforms (ATS, CRM, HRIS) - Develop a working understanding of HR and recruiting workflows, including familiarity with ATS, HRIS, and payroll platforms - Leverage AI tools to accelerate project documentation, generate status updates, summarize customer meetings, and manage workstream visibility across concurrent implementations How We Use AI on This Team At Fountain, we believe AI is a force multiplier for implementation teams. Implementation Managers are expected to actively use AI tools to work smarter, not just faster. Here is what that looks like in practice: - Meeting efficiency: Use AI to transcribe, summarize, and extract action items from customer and internal calls, reducing manual note-taking and ensuring nothing falls through the cracks - Project documentation: Draft status reports, implementation plans, and stakeholder updates with AI assistance, then refine for accuracy and tone before distributing - Customer communication: Use AI to draft initial versions of follow-up emails, kickoff agendas, and go-live checklists, keeping communication loops tight without sacrificing quality - Technical problem-solving: Leverage AI to research configuration questions, draft setup documentation, and prepare for customer training sessions - Knowledge management: Use AI to help maintain and improve playbooks, ensuring implementation documentation stays current as Fountain's product suite evolves Comfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is