Senior Director, RPA
Job Purpose The Senior Director of Robotic Process Automation is responsible for leading and scaling the organization's RPA center of excellence within a healthcare and life sciences environment. This role provides strategic direction, operational oversight, and people leadership to grow a high-performing automation team that delivers measurable business value across clinical, administrative, and operational functions.
Duties & Responsibilities The following duties are representative of the responsibilities required for this position. Other duties may be assigned.
Strategy & Program Management
- Develop and execute an RPA roadmap aligned to enterprise digital transformation objectives
- Establish and maintain an RPA governance framework including prioritization, standards, change management, and risk controls
- Define and track key performance indicators (KPIs) including FTE savings, bot uptime, ROI, and delivery velocity
- Report program performance and strategic recommendations to senior and executive leadership
Delivery & Operations
- Oversee end-to-end delivery of automation projects from intake through deployment and steady-state operations
- Maintain and improve the reliability and performance of the existing production bot automation population
- Ensure all automations comply with HIPAA, SOC 2, and organizational security and audit requirements
- Partner with IT, cybersecurity, and compliance to support system access, infrastructure, and change management processes
People Leadership
- Recruit, develop, and retain a team of RPA developers, coordinators, and business analysts
- Set clear performance expectations, conduct regular reviews, and support career development planning
- Foster a team culture centered on continuous improvement, accountability, and innovation
- Drive automation awareness and capability building across business stakeholder teams
Vendor & Stakeholder Management
- Manage relationships with RPA platform vendors (e.g., UiPath)
- Collaborate with revenue cycle, and denial management leaders to identify and prioritize automation opportunities
- Oversee vendor contracts, licensing, and platform roadmap alignment
Qualifications Minimum Qualifications
- Bachelor’s degree in computer science, information systems, engineering, or a related field; or equivalent professional experience
- 10 or more years of experience in RPA process automation, digital transformation, or enterprise technology
- 5 or more years of people management experience, including direct management of technical staff
- Demonstrated experience scaling an RPA program or center of excellence in a regulated industry
- Proficiency with the RPA platform (UiPath)
- Working knowledge of HIPAA and healthcare data governance requirements
- Strong written and verbal communication skills with the ability to present to executive audiences
Preferred Qualifications
- Master's degree or MBA
- RPA platform certification (UiPath, Automation Anywhere, or equivalent)
- Experience with Epic, Cerner, or other major EHR platforms
- Familiarity with AI/ML tools, NLP, or document intelligence solutions used in automation workflows
- Background in Lean, Six Sigma, or other process improvement methodologies
Core Competencies
- Strategic Thinking — Translates organizational goals into actionable automation programs
- Leadership — Inspires, develops, and retains high-performing technical teams
- Results Orientation — Drives delivery against timelines, budgets, and quality standards
- Communication — Presents complex technical concepts clearly to non-technical stakeholders
- Collaboration — Builds strong cross-functional partnerships across the organization
- Problem Solving — Approaches ambiguous challenges with structure and creativity
Working Conditions
- This position operates primarily in a remote. The role may require occasional travel to organizational facilities or vendor sites. Extended hours may be required dur