Senior Director, Ecommerce Online Pharmarcy
Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
SUMMARY
Covetrus is looking for aSenior Director of Ecommercetoown the performance, growth, and day-to-day execution of Covetrus ’online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You willwork withcross-functional teams spanning marketing, merchandising, product, technology, and operations tofurtherscale a high-growth digital business serving veterinary practices and pet owners.
This is a senior leadership role with real P&L responsibility and broad influence across the organization.
Key responsibilities
Ecommerce strategy and growth
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Own the ecommerce and revenue plan for the online pharmacy business
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Drive growth across acquisition, conversion, retention, and average order value
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Translate company goals into clear ecommerce priorities and execution plans
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Identify new growth opportunities across channels, partnerships, and product mix
Customer experience and conversion
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Own the end-to-end customer journey, from first visit through reorder and subscription
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Partner with Product and UX teams to improve site experience, checkout, and mobile performance
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Use data and testing to continuously improve conversion rates and engagement
Marketing and merchandising leadership
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Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments
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Partner closely with Marketing on paid media, lifecycle, and on-site campaigns
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Ensure strong alignment between traffic strategy and on-site experience
Analytics and performance management
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Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention
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Use insights to guide prioritization, investment decisions, and forecasts
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Clearly communicate performance and tradeoffs to executive leadership
Cross-functional leadership
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Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution
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Balance growth initiatives with operational realities unique to pharmacy and regulated products
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Act as the connective tissue across teams to keep priorities aligned and moving
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Partner with product on developing a multi-year roadmap and prioritization
Team leadership
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Build, lead, and develop a high-performing ecommerce team
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Set clear goals, expectations, and accountability
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Create a culture focused on results, learning, and continuous improvement
What success looks like in this role
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Consistent revenue and margin growth across the online pharmacy business
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Improved conversion, retention, and customer satisfaction
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Clear, disciplined execution against an ecommerce roadmap
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Strong collaboration across Product, Marketing, Technology, and Operations
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A motivated, accountable team that knows what success looks like
REQUIREDQUALIFICATIONS
Education :
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Undergraduate degree with amaster’s incomputer scienceor businessdesired
Experience:
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10+ years of ecommerce or digital business experience, includin