Senior Director, Delivery

Job Title: Senior Director, Delivery

Job Location: Remote, United States

Job Location Type: On-site

Job Contract Type: Full-time
Job Seniority Level:

Description
A Senior Director, Delivery is an experienced people manager and project leader with day-to-day oversight of multiple client projects. Expectations include the ability to build relationships (internally and externally), identify client needs, design strategic and innovative solutions, and deliver client contracts on time and on budget. A Senior Engagement Manager is responsible for ensuring a superior client experience while mentoring, developing the skills and supervising the work of staff team members. This practiced professional is entrusted with building the client experience, and as such, builds “trusted advisor” relationships exhibits decision quality, action orientation, communication savvy, and resourcefulness as the primary steward of client projects.
JOB RESPONSIBILITIES
Productivity

- Builds positive working relationships with clients, staff, managers, leadership, and internal support teams.

- Achieves billable utilization and managed book of business targets in service to client engagements.

- Demonstrates ability to proactively participate in the BD process through writing and pricing full proposals and actively participating in the pitch and negotiation process.

- Contributes active support and subject matter expertise to proposal development. Champions the selling process by conducting background research, identifying key business questions, and participating in proposals and pitches to win new projects.

- Manages the scope of work to ensure projects are delivered efficiently, in alignment with agreed upon resources, and within budget

- Demonstrated ability to manage heavy workloads and competing responsibilities related to being staffed on multiple projects at the same time.

Delivery

- Collaborates with project leadership to design, manage, and execute all aspects of a client engagement according to business goals, products, and expectations. Plans and aligns resources to ensure the successful delivery of client contracts. Optimizes work processes to maintain project scope, budget, timelines, and resource allocations. Accountable for project activities and leverages internal tools and tracking systems to ensure project objectives, milestones, and timelines are met. Must anticipate shifting needs and issues and be able to quickly adapt to changing priorities to achieve goals and targets.

- Acts as the day-to-day point person for the development of client deliverables and management of the client relationship and contract. Serves as the primary liaison with clients. Establishes a trusted advisor relationship with the client through personableness, trust, credibility, and reliability.

- Displays outstanding research and analytics capabilities. Develops business strategy through conducting and analyzing primary and secondary research, producing comprehensive documentation, and presenting findings and recommendations to team members and clients.

- Strategically identifies and evaluates relevant secondary research data sources (analytically and scientifically based). Using research from competitive pipelines, company websites, prescribing information, epidemiology information, and syndicated reports, designs, oversees and supports staff analyses of complex industry, market, client portfolio, and product data and trends to ensure the quality, clarity, and comprehensiveness of key findings and to structure the data into client recommendations.

- Drives staff development of discussion guides for primary interviews (internal and external). Conducts interviews with physicians, payers, patients, key opinion leaders, health care providers, and other stakeholders. Leverages and synthesizes primary research data into strategic recommendations and accompanying documentation for team and client review.

- Demonstrated ability t