Senior Customer Support Specialist
This might just be the best support job in the world.
About Fyxer
Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
What You’ll Be Doing
-
Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
-
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
-
Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
-
Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
-
Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks
You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.
What Success Looks Like
-
You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
-
You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading
-
You consistently resolve complex technical issues with confidence and speed
-
You proactively refine key support processes
-
You're a trusted cross-functional partner who people actively seek out
-
You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters
What You Bring
-
5+ years in customer or technical support, within a B2B SaaS environment
-
Strong written and verbal communication skills
-
Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
-
Curious, coachable, and driven to exceed goals
-
Startup-ready: adaptable, fast-moving, and hands-on
-
Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
-
A genuine opinion and interest in AI and the future of work
Salary and other bits:
- Salary: $75,000 + $85,000 Equity
-
This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.
-
Private medical, pension and lunch provided everyday
The Hiring Process
-
Submit your CV (no need for a cover letter)
- We’ll review it
-
An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
-
Customer case study with a panel (45 minutes)
- Meet more of the team (30 minutes)
The Fyxer Reality: Why We Win
-
The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
-
The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps . Every other company in that top 10 is valued at $10B+. We are the outlier.
-
The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
-
Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.
Compensation Range: $75K - $85K
Originally posted on Himalayas