Senior CS Enablement Program Manager

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you re enabled to do your best work and embrace your potential. If you re driven by purpose, thrive on solving complex challenges, and want to be part of the team that s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.Role We are looking for a Senior CS Enablement Program Manager to join our team. This is a hybrid capacity based in Bangalore role (EMEA working hours) , reporting to the Manager, CS Enablement in the CS Enablement department. In this role, each program manager owns a Customer Success audience and answers for its readiness. Taking ownership of a core function—such as Professional Services, Technical Services Management, or Support—you will run enablement like a product line by turning stakeholder roadmaps, team pain points, and quarterly priorities into structured programs that move key business metrics. What You ll Do (Role Expectations) Own the enablement roadmap for an assigned CS audience, mapped to that function s priorities Be the named owner for your stakeholders, running monthly syncs, maintaining key relationships, and keeping the roadmap aligned Build the business case for each initiative to ensure all programs deliver clear value Coordinate across pillars to deliver structured programs including onboarding, new-hire, intermediate, and advanced learning journeys Report quarterly on the link between your programs and at least two business outcomes for the function Who You Are (Success Profile) You act like an owner, driven by a passion for the mission and a bias for action while navigating seamlessly between high-level strategy and hands-on execution. You are a high-trust collaborator who embraces a culture of candid feedback to build trust and achieve shared goals. You are customer-obsessed, building deep empathy for internal and external stakeholders to anchor decisions in solving real-world problems. You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results in a fast-paced environment. You champion simplicity by distilling complex problems and technical concepts into clear, actionable plans and precise communication. What We re Looking For (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving 7+ years in program management, enablement, or a customer-facing CS / PS role A track record of owning stakeholder relationships and delivering structured programmes end to end Strong business-case and prioritisation discipline Excellent communication across technical and leadership audiences What Will Make You Stand Out (Preferred Qualifications) Domain familiarity with one of PS, TSM, or Support workflows Experience working inside an enablemen