Senior Consultant SAP Digital Adoption & Enablement (m/w/d)
- Development and implementation of change strategies in transformation projects – ideally in the context of SAP, with a focus on sustainable user adoption.
- Translation of change objectives into structured enablement and adoption concepts across systems, processes, and user groups.
- Conception, coordination, and hands‑on implementation of Digital Adoption Platforms (e.g. WalkMe, Whatfix, Userlane), including the creation and quality assurance of in‑app assets (walkthroughs, tooltips/SmartTips, hotspots, contextual help).
- End‑to‑end enablement responsibility: target group segmentation, content lifecycle management, testing & go‑live coordination, as well as evaluation of adoption KPIs (e.g., usage, completion, reduction of support requests).
- Conceptual introduction, operation, and continuous improvement of learning solutions in LMS/LXP environments, including course structures, learning paths, assignments, and reporting (e.g., SuccessFactors Learning).
- Design of modern and future‑oriented enablement and learning approaches, including AI‑supported personalization and learning analytics.
- Consideration of user experience and accessibility (WCAG) standards in learning content and in‑app guidance concepts.
- Execution of stakeholder analyses, alignment workshops, targeted communication initiatives, and enablement sessions (German/English).
- Close collaboration with HR development, IT, and business units, including contribution to governance for enablement content, quality standards, and translations.
- Entwicklung und Umsetzung von Change‑Strategien in Transformationsprojekten – idealerweise im SAP‑Kontext, mit Fokus auf nachhaltige Nutzeradoption.
- Übersetzung von Change‑Zielen in strukturierte Enablement‑ und Adoptionskonzepte über Systeme, Prozesse und Zielgruppen hinweg.
- Konzeption, Koordination und hands‑on Umsetzung von Digital Adoption Platforms (z. B. WalkMe, Whatfix, Userlane), inkl. Erstellung und Qualitätssicherung von In‑App‑Assets (Walkthroughs, Tooltips/SmartTips, Hotspots, kontextbezogene Hilfe).
- End‑to‑End Enablement‑Verantwortung: Zielgruppensegmentierung, Content‑Lifecycle‑Management, Testing & Go‑Live sowie Auswertung von Adoptions‑KPIs (z. B. Nutzung, Completion, Reduktion von Support‑Anfragen).
- Konzeptionelle Einführung, Betrieb und Weiterentwicklung von Lernlösungen in LMS/LXP‑Umgebungen inkl. Kursstrukturen, Lernpfade, Zuweisungen und Reporting (z. B. SuccessFactors Learning).
- Gestaltung moderner und zukunftsorientierter Enablement‑ und Lernansätze, inkl. AI‑gestützter Personalisierung und Learning Analytics.
- Berücksichtigung von User Experience und Barrierefreiheit (WCAG) in Lerninhalten und In‑App‑Guidance‑Konzepten.
- Durchführung von Stakeholderanalysen, Abstimmungsformaten, zielgruppenspezifischen Kommunikationsmaßnahmen und Enablement‑Sessions (DE/EN).
- Enge Zusammenarbeit mit Personalentwicklung, IT und Fachbereichen sowie Mitwirkung an Governance‑Strukturen für Enablement‑Content, Qualitätsstandards und Übersetzungen.
- Several years of experience in Organizational Change Management within technology‑ or ERP‑driven transformation projects (ideally SAP), with a strong focus on user adoption.
- Experience in the conception and operational use of Digital Adoption Platforms (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane), including responsibility for productive in‑app guidance content.
- Participation in at least one end‑to‑end enablement or adoption initiative, from change concept through rollout to evaluation of adoption KPIs.
- Practical experience in LMS/LXP environments, including course structures, learning paths, assignments, and reporting (e.g., SuccessFactors Learning).
- Familiarity with change management methodologies (ADKAR, Prosci, Kotter) and instructional design, combined with a pragmatic, implementation‑oriented mindset.
- Strong communication skills, empathy, and confidence in stakeholder interaction; very good German and English skills.
- I