Senior Commercial Opportunities Manager

Job Title: Senior Commercial Opportunities Manager

Reporting To: Head of Global Services Delivery

Location: Philippines

Work Type: Remote

Hours: Monday to Friday 1pm-10pm

Role Overview

The Senior Commercial Opportunities Manager plays a key role in protecting and growing Zevo's existing customer base by owning the commercial processes that underpin successful contract renewals and expansions. The role ensures customer engagements are proactively managed from renewal planning and commercial review through to proposal development, contracting, implementation and handover, helping to maximize customer retention and long-term revenue growth. Working closely with the leadership, the successful candidate also will lead Zevo's commercial operating rhythm. They will coordinate strategic commercial opportunities, including renewals, expansions and new business, ensuring commercial risks are identified early, proposals and pricing are developed to a consistently high standard, contracts are effectively managed, and cross-functional teams remain aligned to deliver outstanding customer experience. This is not a quota-carrying sales role. Instead, it is a commercially focused operations role responsible for bringing structure, governance and commercial discipline to the customer lifecycle, enabling senior leaders to focus on strategic customer relationships while ensuring opportunities are executed professionally and consistently. Key Responsibilities

Customer RenewalsLead Zevo's commercial renewal process, acting as the primary commercial contact for existing customers throughout the renewal lifecycle. Build trusted customer relationships, lead commercial discussions and negotiations, and work with internal stakeholders to maximize customer retention, expansion opportunities and long-term revenue growth.

- Own the planning, execution and successful delivery of customer renewals and commercial account reviews.

- Build trusted relationships with customer stakeholders, leading commercial discussions, pricing conversations and contract negotiations independently, while partnering with the CEO and SLT on strategic accounts.

- Identify opportunities to expand customer relationships and increase the value of Zevo's services.

- Coordinate cross-functional teams to develop commercially robust, operationally deliverable renewal and expansion proposals.

Commercial Opportunity Management

Coordinate strategic commercial opportunities from qualification through to implementation, ensuring opportunities progress efficiently and deliver positive outcomes for both the customer and Zevo.

- Support the SLT in progressing strategic new business opportunities and customer expansions.

- Act as the commercial project lead, coordinating Clinical, Service Delivery, Finance, Legal and Operations throughout the sales process.

- Lead customer workshops, commercial meetings and proposal discussions where appropriate.

- Drive commercial timelines, governance and internal decision making.

- Ensure commercial commitments are translated into clear implementation plans before handover to delivery.

Revenue Operations & Governance

Own Zevo's commercial operating rhythm by ensuring commercial information is accurate, visible and supports effective decision making.

- Maintain HubSpot with up-to-date deal information.

- Track opportunities, renewals, forecasts and commercial milestones.

- Produce dashboards, and commercial insights for the leadership team.

- Continuously improve commercial processes, governance and reporting standards.

Commercial Proposals, Contracts & PricingLead the development of high-quality commercial documentation that supports customer decision-making and protects commercial performance.

- Prepare proposals and client presentations.

- Develop commercial pricing recommendations using pricing models for leadership approval.

- Lead on responding to RFPs, and creation of Statement of Work, and