Senior Channel Sales Engineer
Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral , we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
This is where you and your skills come in. We’re currently looking for: a Sales Engineer to be the technical voice and interface of our Partner Sales & Business Development Team. In this role, you will ensure that the solutions we sell and develop are both technically sound and commercially viable, whilst helping to build long-term trust with our partners and customers.
The Sales Engineer is expected to have industry knowledge in the areas of UC, CX / Contact Centre, AI, Language Models, Mobility and IMS Integration, and a comprehensive understanding of API Concepts.
An in-depth knowledge of RingCentral ’s UC & Customer Experience Portfolio, including RingCX OEM partners, would also be of benefit.
Job Responsibilities:
This is a primarily a customer facing role, whose objective is to work alongside our Sales & Business Development teams to drive incremental revenue from our existing partners, and to collaborate in identifying new business partners and revenue streams in different regions and market segments.
The Sales Engineer is accountable for driving technical trust, ensuring solution-fit, and enabling sales success by delivering clear, credible, and consultative engagements with both partners and customers throughout the customer lifecycle.
Solutions would be based on our current portfolio, plus the ability to innovate where needed, to help differentiate RingCentral in the marketplace.
The Sales Engineer would work with the Sales Engineering Leadership team, the Sales Executives, and the RingCentral Product Teams, to co-ordinate the development and delivery of new services and propositions.
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Co-ordinate and lead discovery sessions with partners and customers, to identify their business requirements and objectives
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Engage in business-led conversations with customers and partners to articulate the benefits that the RingCentral EX/CX Portfolio of services will provide, e.g. Revenue Generation Opportunities via Cross Sell / Upsell, Operational Efficiency, and Cost Savings via Automation.
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Develop and cultivate relationships with partners, customers, sales and support teams, having the ability to flex your style within different audiences.
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Ability to provide technical leadership to the Sales & Partner Account teams.
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Become a trusted advisor in the Sales and Pre-Sales community, providing world-class operational and technical support when needed.
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Help create repeatable Sales Support collateral and content, from Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns.
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Provide industry, technical, and product insight to partners and customers to deliver maximum value for the RingCentral proposition.
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Perform innovative and business-led presentations for partners, customers, and prospects through technical demonstrations, product overviews and sales presentations. These should outline the expected CX and UX at all times.
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Develop and maintain an expert understanding of all RingCentral applications and products.
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Represent RingCentral at conferences, industry, partner and sales events when requested by the department manager in-line with the business needs.
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Actively participate as a subject matter expert for certain products and technologies, providing consultative support to other Solutions Consultants in their area of specialisation
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Provide direct support for the technical fulfilment of RFIs, RFQs and R