Senior Business Systems Analyst
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
- We invented the cyber ratings industry in 2011
- Over 3000 customers trust Bitsight
- Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote
What You'll Do
Day-to-day Salesforce configuration
-
Own ad-hoc business change requests end-to-end, from requirements through to delivery, across fields, objects, flows, page layouts, and automation
-
Operate with independence on complex configuration; work within the team’s quality gate and bring the technical judgement to know when to escalate versus execute
-
Support release preparation: assist with testing, documentation, and deployment coordination in Gearset
Data stewardship & AI-readiness enforcement
-
Own AI-readiness enforcement day-to-day of field descriptions, naming conventions, object hygiene, and metadata consistency, operating within the framework the has defined and identifying gaps proactively
-
Run regular data quality audits and flag degradation or gaps to the senior team before they become incidents
-
Own data quality dashboards and hygiene reports. Keep metrics current, surface anomalies, and present findings to the team and Intelligence & Automation leadership
-
Build and maintain Salesforce Flow and validation rule automation. Not just maintenance, but identifying opportunities to automate away manual work
BAU administration & support
-
Manage the Business Systems support queue and Slack channel as primary coverage owner — triage, prioritise, resolve, and escalate appropriately; as the team expands its AI workflow tooling, this role will be the first line of support for those integrations as they come into production
-
Own process documentation as a first-class responsibility. Every configuration documented in a way that is repeatable, transferable, and structured so that AI tools can use it as reliable context, not just a record for humans
-
Own the BAU admin queue: user provisioning, onboarding and offboarding, permission set assignments, and routine access management
What Success Looks Like
-
You understand why the AI-readiness standards exist and enforce them with conviction because you see the direct connection between clean, well-governed Salesforce data and the quality of AI-driven GTM workflows
-
You bring AI into how you work. Using AI tooling in your day-to-day Salesforce responsibilities as a natural extension of how you operate
-
Business change requests are handled promptly, independently, and built to standard: no rework, no shortcuts, minimal escalation needed
-
Salesforce field metadata, naming conventions, and object hygiene are consistently maintained as the org grows and changes
-
The BAU queue and support channel are well-managed: the senior team is not pulled into routine requests
-
You're operating at a senior level, proactively identifying gaps, suggesting improvements, and contributing to how the team works, not just what it delivers
Requirements
-
3–5 years of experience in Salesforce administration or a business systems role within a B2B SaaS environment
-
Strong Salesforce configuration experience: fields, objects, page layouts, flows, validation rules, permission sets, and ideally some Apex exposure
-
Strong attention to detail: you notice when something is inconsistent and you fix it properly rather than working around it
-
Clear written communication skills: you can document what you've built and why, in a way others can follow
-
Experien