Senior Brand Experience Designer

Position Summary:

The Senior Brand Experience Designer is responsible for leading the creative team, managing design projects from conception to delivery, and fostering an innovative, collaborative, and high-performing culture. This role combines strategic leadership, hands-on design expertise, ICT support, and marketing guidance to deliver exceptional visual and operational solutions aligned with company goals and values.
Requirements Creative and Design Responsibilities

- Conceptualize and create designs, layouts, and illustrations based on aesthetic design principles.

- Oversee all design projects, ensuring originality and quality from conception to delivery.

- Refine images, fonts, and layouts using advanced graphic design software.

- Design original pieces, including illustrations, infographics, and digital assets to enhance user experience and product functionality.

- Ensure brand consistency across all marketing projects and communications.

- Utilize typography techniques to enhance the visual appeal of designs.

- Collaborate with clients and marketing teams to ensure project deadlines and expectations are met.

- Apply industry knowledge and creativity to generate innovative ideas for products and services.

- Review designers’ work, providing constructive feedback to maintain high standards.

- Stay updated on industry trends, tools, and techniques to keep the team at the cutting edge of design.

Information and Communication Technology Responsibilities

- Provide technical support to hubbers for accessing and using company systems.

- Maintain and manage shared passwords, ensuring timely updates and secure access for hubbers.

- Collaborate with the IT Hub to troubleshoot and resolve technical issues faced by the team.

- Ensure proper onboarding of new hubbers, providing ICT guidance and access to necessary tools.

- Uphold cybersecurity best practices to protect sensitive information and systems.

Marketing Responsibilities

- Guide hubbers in implementing marketing strategies that align with the brand’s objectives.

- Assist hubbers with creating and refining marketing materials, including digital and print assets.

- Provide insights on campaign planning and execution to enhance reach and engagement.

- Support hubbers in analyzing marketing data to optimize ongoing and future campaigns.

- Coordinate with the IMS Hub to ensure campaigns align with broader marketing goals.

Leadership and Team Development

- Lead, guide, and develop Hubbers using strategies such as coaching, side-by-side training, process confirmation, random audits, and role plays.

- Define leadership traits to inspire trust and build a culture of collaboration and innovation.

- Develop an awareness of unconscious intentions in leadership and incorporate feedback to foster team growth.

- Promote a culture that aligns with company values, encouraging diversity, inclusion, and employee wellbeing.

Workforce and Performance Management

- Foster a healthy and engaging workforce by addressing stress management, absences, and team dynamics.

- Set SMART goals, track progress, and provide performance reviews to ensure continuous improvement.

- Resolve conflicts constructively, creating a cooperative and supportive work environment.

- Encourage adherence to company policies and professional business etiquette.

Client Relations and Communication

- Serve as the primary point of contact for high-priority clients, ensuring satisfaction and alignment with project goals.

- Manage escalations with tact, maintaining positive relationships and incorporating feedback to improve processes.

Project Management and Decision Making

- Manage design schedules, resources, and deliverables to meet project deadlines.

- Use data and analytics to drive strategic decision-making and improve design outcomes.

- Prepare notes and instructions for Hubbers to ensure accuracy and efficiency in project execution.

HR and Recruitment Support

- Support recru