Senior Azure Cloud Engineer-TurnPoint Technology (Philippines)
Senior Azure Cloud Engineer
Reports to Aaron Marks
Overview
At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Engineer to join our dynamic team and help us push the boundaries of what's possible.
In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure within Office 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members.
Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions.
At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Key Technologies
Experience Preferred
- Windows 11+
- Windows Server 2022+
- Apple Operating Systems
- Microsoft 365
- Microsoft Azure
- Microsoft Intune & Autopilot
- Microsoft Defender & Sentinel
- Microsoft Azure Virtual Desktop
- Microsoft Lighthouse & GDAP
- Microsoft Fabric
Key Responsibilities
- Technical: 75%
- Project Management: 15%
- Leadership: 8%
- Special Requirements: 2%
Technical Responsibilities: 75%
May Vary According to Business Needs - Customer Service & Communication -
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External : - Act as primary liaison between clients and internal technical team.
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Internal : Utilize effective communication skills to properly inform and apprise the team of issues.
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Language : Walk clients through the problem-solving process in plain language terms, on their tech level.
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Ticketing : Ensure proper recording, documentation and closure of all client inquiries using online tools.
- Client Support
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Daily : Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO.
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Remote : Perform daily technical client work remotely.
- Efficiency and Timeliness
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Efficient Project Management: Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects.
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SLAs: Close support issues within Service Level Agreements – keeping us on time and budget.
- Tech Tools & Skills
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Self-Directed Work : Self-assign tech work.
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Quality: Troubleshoot and deliver accurate tech work.
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Tools: Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required.
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Physical: Ability to move equipment and lift 50 lbs. as required.
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Self-Directed Work : Self-drive continued learning activities including technical certifications as required.
- Technical Documentation
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Internal : Record and document tech processes into TurnPoint Tech Manual.
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External : Record and document client environments to maintain current client technical documentation.
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Self-Directed Documentation : Identify missing documentation, initiate, and complete supplemental documentation where needed.
Project Management Responsibilities: 15%
- Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times).
- Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
- Organize daily activities based on