Senior Associate, Data Exchange Specialist

Location Designation: Fully Remote
Role Overview:

The Complex Data Exchange Specialist is responsible for managing the overall process, practice, and project implementation of electronic data interfaces with New York Life clients in support of Life, Accident, Disability, Family Medical Leave products, and various service offerings, with a strong focus on National Accounts and highly complex data integrations.

This role serves as both a technical and consultative resource, ensuring high-quality data exchange while educating clients on how their data powers downstream services including administration, billing, eligibility, enrollment, and reporting.

The Specialist understands how data flows through New York Life systems—from file receipt and validation to internal processing and operational impact—and proactively advises clients and TPAs on how data structure, file dependencies, and transmission timing affect service delivery and administration outcomes. They balance New York Life standards regarding layout, data integrity, and transmission protocols with client requirements to deliver compliant, scalable, and efficient solutions.

The Complex Data Exchange Specialist manages multi-file data environments where multiple client files must be validated, sequenced, reconciled, and merged in order to support accurate system ingestion. These integrations often involve complex file structures, dependent file relationships, and conditional data mapping logic, requiring advanced technical expertise in file architecture, merge capabilities, and data validation.

This role also drives inventory control of active interfaces and milestone management in partnership with internal and external stakeholders. The Specialist demonstrates strong analytical capabilities to audit incoming files across multiple data sources, identify discrepancies or systemic errors, and implement corrective actions that improve data integrity and client experience.

The Complex Data Exchange Specialist partners closely with Implementation IT, Family Medical Leave Operations, Account Management, and external Ben Tech vendors to ensure deadlines are met, key milestones are achieved, and implementation efforts stay aligned with business objectives.

Because this role supports large National Accounts and marquee clients, it requires the ability to manage high-volume, complex integrations with multiple vendors, benefit programs, and file dependencies. The Specialist must proactively assess data risk, ensure data governance standards are met, and maintain operational stability across interconnected systems.

Additionally, they act as a leader among peers by proactively contributing expertise, mentoring team members, taking on complex work, driving process improvements, and independently leading projects and training initiatives.
What You'll Do:

- Integrate with TPAs and Ben Tech partners in support of eligibility, enrollment, remittance, and billing data for new and inforce business.

- Serve as a consultative partner to clients and TPAs by educating them on data structure, file specifications, and the operational impact of their data across downstream administration systems.

- Implement complex electronic interfaces based on established timelines while maintaining strict inventory control of active integrations, dependent file streams, and in-flight implementations.

- Manage multi-file integration environments, ensuring files are received, validated, and sequenced appropriately for system ingestion and downstream processing.

- Review, audit, and validate test data across multiple related files and data sources to ensure quality, completeness, and alignment with business rules prior to production implementation.

- Identify root causes of file discrepancies, mapping errors, transmission issues, or data inconsistencies across merged files, and recommend corrective actions.

- Understand and articulate end-to-end data flow, including how files are received, validat