SENIOR ANALYST

Program:Rentokil TerminixBLI Name:Rentokil APAC CSRDesignation:Senior AnalystNo of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationNew HireBilled /Unbilled / BU / OPS BenchBenchSFDC ID for Billed New OpportunityNAReasons to hire Unbilled / BenchTo manage the workload during long unsched leaves & supporting client during peak volume seasonCity / Location: eClerx ManilaStandardized skillset: [Refer attached excel]Customer ServiceRespond to customer issues and enquiriesInsert customer, employee and account into data systemsShift (APJ / EMEA / US / Any combination):APJReporting Manager :Melandro MacalintalEducational Background:Bachelor’s degree in related field,Experience Required:Overall 2-3 years in relevant fieldJob Description:purpose of this role is to answer customer needs and requests through various live and non-live contact channels accurately and within company standard service times.
The Customer Service Executive is responsible for delivering a “wow” experience to customers and handle inbound/outbound contact in a professional manner to preserve customer retention and initiate selling new business to existing customers and prospects.Client Approval mail:NACommentsAttached email from Leadership for the hirePreferred Start date: (induction date)29th JuneCollaborators:Workplace: WFM, WIO, HybridWFH
Originally posted on Himalayas