Senior Amazon Connect Developer
Miratech is looking for an experienced Senior Amazon Connect Engineer to design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. The role involves building scalable APIs, designing DynamoDB data models, developing Python-based Lambda functions, and managing infrastructure using Terraform. The ideal candidate will possess strong AWS development expertise, hands-on Amazon Connect experience, and the ability to deliver secure, scalable, and high-performance cloud solutions while collaborating with cross-functional teams and Amazon Professional Services.
Responsibilities
- Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
- Design and optimize DynamoDB schemas, indexes, and data access patterns for scalable applications.
- Develop and maintain Python-based AWS Lambda functions for business logic and automation.
- Modify, enhance, and maintain Amazon Connect contact flows and routing logic.
- Collaborate with UI development teams to translate business requirements into backend services and APIs.
- Work directly with Amazon Professional Services on Amazon Connect implementation and enhancement initiatives.
- Design and support event-driven architectures using AWS services such as Lambda, EventBridge, SQS, SNS, and API Gateway.
- Support and optimize data flows across AWS services and integrated systems.
- Implement secure, scalable, and highly available cloud-native solutions.
- Troubleshoot application, integration, and infrastructure issues across AWS environments.
- Collaborate with cross-functional teams to ensure reliable and efficient service delivery.
- Participate in production support activities and occasional after-hours deployments when required.
- 8+ years of hands-on experience with AWS.
- 4+ years of experience with Amazon Connect, including contact flows, routing, queues, and integrations.
- Strong proficiency in Python, including development of AWS Lambda functions.
- Experience with AWS services including Lambda, API Gateway, S3, IAM, EventBridge, SQS, SNS, and CloudWatch.
- Extensive experience designing and implementing RESTful APIs and backend integrations.
- Strong knowledge of DynamoDB schema design, indexing strategies, and performance optimization.
- Experience designing and supporting cloud-native and event-driven architectures.
- Knowledge of CI/CD pipelines and deployment automation practices.
- Strong communication skills with the ability to work effectively across engineering and business teams.
- Experience working in Agile development environments.
Nice To Have
- Experience with Infrastructure as Code using Terraform.
- Experience converting AWS CDK or CloudFormation templates into Terraform.
- Experience with IBM ODM
We offer:
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Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
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Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
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Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
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Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
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Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
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Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
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Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environ