Senior Advisor, Business Analytics - Digital Product

- At Cigna and Evernorth, you will be part of a team transforming healthcare through data, analytics, and digital innovation. This role offers the opportunity to build the analytical foundation that connects the enterprise digital and customer experience agenda to financial and strategic outcomes.

- The Senior Advisor, Business Analytics – Digital Product is responsible for advancing the data and analytics suite that powers an outcomes-oriented Digital Product function. This role plays a critical part in translating complex digital strategies into measurable outcomes that drive market leadership, shaping how analytics informs product innovation, customer engagement, and enterprise decision-making.

WHAT YOU’LL DO
Enable Outcomes-Oriented Digital Product Function

- Partner with Digital Product teams to align analytics and test/learn agendas with strategic priorities for business and enterprise

- Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation

- Proactively identify opportunities to enhance digital experience, engagement, and value creation through analytics

- Support prioritization of digital investments by grounding decisions in data, performance insights, and expected business impact

Evaluate and Optimize Digital Product Capabilities

- Evaluate effectiveness of digital capabilities and recommend enhancements, optimizations, and new feature opportunities

- Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys

- Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes

Lead Segmentation, Behavioral, and Journey Analytics

- Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity

- Develop and advance analytical approaches from one-time analyses to repeatable, scalable frameworks and data products

- Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences

Influence Decision-Making Through Insight and Storytelling

- Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise

- Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs

- Anticipate business questions and proactively develop insights to inform decision-making

Enterprise Collaboration

- Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans

- Serve as a key connector between analytics, product, and business stakeholders to ensure insights are actionable and adopted

- Support a coordinated approach to analytics across fragmented teams and capabilities

WHAT YOU BRING
Required Qualifications

- Strong experience in business analytics and/or digital product analytics

- Strong business acumen with the ability to connect analytics to financial and strategic outcomes

- Demonstrated ability to create and operationalize analytical frameworks to support outcome-oriented decision-making

- Experience working in complex, evolving data environments

- Excellent communication skills with the ability to translate complex analytics into business and customer implications

- Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks)

Preferred Qualifications

- Familiarity with segmentation, behavioral, and journey analytics approaches

- Exposure to informing investment decisions or prioritization of business initiatives

- Experience in healthcare

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position,