Senior Account Support Analyst - HMIG

Company :
HM Insurance Group Job Description :
JOB SUMMARY

This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives, and internal stakeholders to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area.

This is a 100% remote role, however candidates residing in Northern California are highly preferred. Open to fully remote candidates living outside of this geography with the expectation that you’ll work and support Pacific Time zone business hours.
ESSENTIAL RESPONSIBILITIES

- Load and maintain group information and benefit files.

- Interact and provide support activities to Account Managers.

- Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners.

- Handle error management and ensure files are corrected.

- Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.

- Act as a resource for colleagues with less experience.

- Other duties as assigned or requested.

EDUCATION

Required
- High School Diploma/GED

Substitutions
- None

Preferred
- Bachelor's Degree in Business, or related field

EXPERIENCE

Required
- 5-10 years of relevant, progressive experience in the area of specialization

Preferred
- Experience working within healthcare, insurance, or employee benefits consulting industries; general sales experience is a plus.

LICENSES/CERTIFICATIONS

Required
- None

Preferred
- None

Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type

Remote - This is a 100% remote role, however candidates residing in Northern California are highly preferred. Open to fully remote candidates living outside of this geography with the expectation that you’ll work and support Pacific Time zone business hours.
Teaches / trains others regularly
Occasionally

Travel regularly from the office to various work sites or from site-to-site
Occasionally

Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security gui