Senior Account Manager – Advanced Synthesis
Senior Account Manager – Advanced Synthesis
Location: This role is fully remote, offering flexibility to work from any location with reliable internet access.
What you will get:
The full-time base annual salary for this position is expected to range between $145,800 to $170,100. In addition, below you will find a comprehensive summary of the benefits package we offer:
- Performance-related bonus.
- Medical, dental and vision insurance.
- 401(k) matching plan.
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Life insurance, as well as short-term and long-term disability insurance.
- Employee assistance programs.
- Paid time off (PTO).
Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.
What will you do:
We are seeking a Senior Account Manager – Advanced Synthesis to manage and grow a portfolio of existing customer relationships within Lonza 's Advanced Synthesis business. This role serves as a key commercial partner for pharmaceutical and biotechnology customers, customer satisfaction, project execution, commercial activities and account growth with assigned customers. The successful candidate will work closely with cross-functional teams to deliver value to customers while supporting Lonza business objectives.
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Manage a portfolio of strategic customer accounts, driving customer satisfaction, revenue growth, and long-term business relationships
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Develop and maintain strong relationships with customer stakeholders while serving as the primary commercial point of contact for assigned accounts
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Identify and pursue opportunities to expand business within existing accounts by aligning customer needs with Lonza 's Advanced Synthesis capabilities
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Lead commercial discussions related to proposals, pricing, contracts, and business opportunities in collaboration with internal stakeholders
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Develop, maintain and execute account plans, ensuring alignment with customer objectives, commercial priorities, and agreed growth strategies
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Partner with Project Management, Operations, Technical Teams, and Business Development to support successful project execution and customer communications
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Represent the voice of the customer internally, facilitating issue resolution, managing escalations, and ensuring commitments are fulfilled
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Maintain accurate account plans, opportunities, forecasts, and customer information within Salesforce and other business systems
What we are looking for:
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Bachelor’s degree in chemistry, Chemical Engineering, Life Sciences, Business, or a related field; advanced degree preferred
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Minimum of 5 years of experience in the pharmaceutical, biotechnology, CDMO, or specialty chemical industry, including commercial, account management, business development, or customer-facing responsibilities
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Experience supporting small molecule drug substance, amorphous solid dispersions, bioconjugation or contract development and manufacturing (CDMO) services
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Demonstrated success managing customer relationships, growing accounts, and supporting complex commercial opportunities
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Experience with proposal development, pricing strategies, contract negotiations, and commercial deal structures
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Strong understanding of pharmaceutical development, manufacturing, and commercialization processes
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Excellent communication, negotiation, presentation, and stakeholder management skills, with the ability to engage customers and internal teams effectively
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Experience working in a cross-functional environment and managing multiple priorities while maintaining a strong customer focus
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Proficiency with Salesforce CRM and Microsoft Office applications
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Willingness and ability to travel up to 40% to customer sites, industry events, and Lonza locations
About Lonza
At Lonza , our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of C