Senior Account Manager

Snowplow is the real-time customer context layer that collects, validates, enriches, and delivers behavioral data for advanced analytics, ML, and AI agent decisioning. Snowplow 's event tracking is leveraged across 2M+ websites and applications globally, processing over one trillion events per month.

More than 250 companies, including Experian, AutoTrader, Strava, Condé Nast, and HelloFresh, rely on Snowplow to build a well-governed, first-party data foundation that powers their customer-facing AI agents, in-session personalization and recommendations, and real-time analytics.

This Opportunity

We're hiring a Senior Account Manager, Strategic Accounts to own retention and growth across a portfolio of Snowplow 's largest and most complex customer relationships. Strategic accounts include our US headquartered enterprises, select subsidiaries of the Global 2000, and multi-brand organizations where Snowplow 's footprint spans several business units under one parent company.

This role reports to the VP Account Management and is one of the more senior individual contributor seats on the team. Beyond running your own book of business, you'll set the standard for how the account management function builds real traction with senior stakeholders, and expands a single-brand foothold into a multi-brand relationship.

You will own your accounts across the full customer lifecycle, working alongside Customer Success and Technical Account Managers to understand each customer's business and technical challenges and make sure Snowplow is meeting them. Part of the job is building relationships that reach past your day-to-day technical champion, and part of it is mapping a customer's wider corporate structure so a single successful deployment turns into several.
You should have a track record of retaining and growing high-value SaaS accounts, ideally at a fast-scaling company.

You need experience in at least one of: data and AI, BI and analytics, adtech, or martech. You should also have sold or managed complex platforms or infrastructure products, not just packaged or verticalized SaaS, and be comfortable holding your own in a room with a VP or C-level buyer rather than only with a hands-on technical user.

Media and publishing organizations make up a meaningful part of our strategic account base, so experience working with customers in this space — think subscription-driven publishers, broadcasters, or digital media companies navigating first-party data and monetization strategy — is a strong plus, albeit not a requirement. We would love to hear from you if you have:

- 7+ years in B2B SaaS sales or account management, with a focus on technical products related to data infrastructure

- A demonstrated ability to build relationships with senior stakeholders (VP/C-level) and navigate procurement, legal, and finance in large or matrixed organizations

- Direct experience growing an account across multiple brands, business units, or subsidiaries within a single corporate parent, not just growing usage within one team

- A consistent history of overperformance in individual contributor sales or account management roles, at both established companies and startup or Series B environments

- Deep understanding of data analytics and cloud infrastructure, and hands-on experience applying Challenger sales methodology and MEDDPICC

- An entrepreneurial approach to territory planning: you should be comfortable building your own point of view on how to grow an account rather than waiting for direction

- A Bachelor's degree in Business, Marketing, or a related field

What you'll be doing:

- Build and maintain relationships with senior stakeholders (VP and above) at each strategic account, not just the technical or day-to-day contacts, and use those relationships to protect renewals and surface expansion opportunities earlier

- Map each account's corporate structure, including parent companies, sister brands, and subsidiaries, and build a concrete pla