Self-Pay Collections Leader - Remote | Upto $92/hr

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Patient Financial Services Leader
Type: Contract
Compensation: $92/hour
Location: Remote
Role Responsibilities

- Lead patient collections and self-pay operations, including early-out collections and bad debt management.

- Evaluate AI-generated patient financial communication drafts and self-pay resolution strategies for accuracy.

- Develop and implement self-pay collection strategies across the revenue cycle.

- Manage patient payment plan enrollment, monitoring, and compliance processes.

- Coordinate with financial counseling, billing, and bad debt recovery teams to optimize self-pay revenue capture.

- Monitor self-pay KPIs, including collection rates and patient satisfaction scores.

- Ensure compliance with FDCPA , HIPAA , state collections laws, and internal policies.

- Oversee relationships with collection agencies and early-out vendors.

- Annotate AI outputs and provide structured feedback to support AI training datasets .

Qualifications

Must-Have

- 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services.

- At least 2 years in a leadership role.

- Deep knowledge of self-pay collection workflows and FDCPA compliance.

- Experience managing early-out and bad debt collection programs.

- Familiarity with propensity-to-pay tools and patient payment technology platforms.

- Proficiency with EHR systems and patient collections/billing platforms.

- Exceptional written and verbal English communication skills.

- High attention to detail with the ability to evaluate collections strategies.

Preferred

- CRCR , CHAM , or similar revenue cycle certification.

- Experience with digital patient payment platforms.

- Background in hospital, health system, or physician group patient financial services.

- Familiarity with AI tools and comfort evaluating AI-generated content.

- Experience implementing propensity-to-pay analytics.

Application Process (Takes 20–30 mins to complete)

- Upload resume

- AI interview based on your resume

- Submit form

Resources & Support

- For details about the interview process and platform information, please check:

- For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Originally posted on Himalayas