Security System Analyst (Lenel/Milestone)

Role Overview

We're hiring a hands-on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved. This is a technical, ownership-driven position where you'll take end-to-end responsibility for incidents.
What You Will Do

Own incidents end-to-end, triage and diagnose faults across physical security systems, infrastructure, and hardware, perform remote troubleshooting, resolve issues in-house, and maintain accurate ticketing and system data quality.
Why It Might Be a Fit

Proven experience supporting enterprise-scale physical security systems, excellent technical capability in Lenel OnGuard and Milestone, and ability to diagnose issues quickly and take full ownership through to resolution.
Requirements

- Proven experience supporting enterprise-scale physical security systems

- Excellent technical capability in Lenel OnGuard (essential) and Milestone or similar VMS platforms

- Experience in incident management, ticket triage, and technical troubleshooting

- Ability to diagnose issues quickly and take full ownership through to resolution

- Detail-oriented with robust organisational and documentation skills

Benefits

- £45,000 per annum

- 40 hours per week

- Learning and Development opportunities

- Mentorship

- STRIVE! employee benefits app

- Dental Plans

- HSF Health Plan

- Cycle to Work

- Specsavers

- WeCare

- Toothfairy

- Pension Plan

- Payroll ISA

- Free Mortgage Advice

- Go & Live – Financial Wellbeing Hub

- Death in Service Benefit

Originally posted on Himalayas