Seasonal Print Quality Resolution Assistant - 2026

The Role As a Print Quality Resolution Assistant, you will work directly with customers to resolve post-print issues and ensure they receive the highest quality product. In this high-energy role, you provide immediate support over live communication channels to identify order issues, troubleshoot design files, and create replacement orders in real-time. You will serve as a critical, cross-departmental link - acting as a liaison for all incoming quality and replacement order needs, handling the initial triaging steps when a customer reports a problem, providing expert guidance, and ensuring a seamless, fast experience for our customers. Additionally, you will step in to support general customer service tasks during peak seasonal periods. Every case is unique. Your ability to navigate design files in Adobe Creative Suite while communicating technical concepts empathetically is key to maintaining customer trust. The ideal candidate is a fast-thinking problem solver who thrives in a live environment and is passionate about delivering quality results. Responsibilities - Respond to calls, emails, and chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace. - Act as the primary expert for live contacts (specializing in phone support) and guide the customer through the order replacement process. - Identify root causes, provide immediate solutions, and replace orders in real-time. - Review incoming requests to determine if an issue is an internal error or a customer-driven change. - Ensure every case is accurately vetted and documented at the point of intake. - Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues, proofread and edit design files as needed. - Work cross-functionally to ensure a seamless transition for customers moving from general support to the Print Quality queue. - Record detailed technical data within Salesforce to help the team track trends and recurring print/design issues. - Ensure that all replacement order requests are accurately documented and prepped so the Processing Team can fulfill the replacement order without further investigation. - Work closely with the Print Quality team to align on best practices and ensure consistency across the team. Qualifications - Excellent written and verbal communication skills, with the ability to adjust your tone for live interactions. - Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus. - The ability to think critically to solve complex print and design problems on the fly. - Experience with Salesforce Lightning and Google Suite. - The ability to work effectively in a remote, team-oriented environment, engaging effortlessly with coworkers and taking feedback well. - Ability to work a schedule that includes at least one weekend day. About Minted Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger. At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 m