Scheduler -Home Equity & Origination Services

Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink , the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink . We encourage you to apply today!

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…

- Schedule appointments with Signing Agents.

- Confirm appointments with borrowers in order to meet specific scheduling and signing requirements.

- Build and maintain working relationships with team members, management and signing agents.

- Montitor the scheduling queue to ensure client turn times are met.

- Review special instructions and order notes to ensure appointments are scheduled accurately.

- Monitor the scheduling systems to ensure the team is not falling behind.

- Working the assigned tasks given for that day.

WHO YOU ARE
You possess …

- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

- The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.

- Excellent verbal and written communication skills.

Responsibilities

- Enter scheduling requests as necessary

- Assign scheduling requests within the company’s turn time per client agreement

- Sending recruit requests to your managing team within a timely manner

- Monitor vendor fees to ensure fee guidelines are being met

- Obtain management approval for any fees exceeding the region's fee limit

- Adhere to all company policies and procedures

- Meet minimum production goals and quality requirements as set by management

- Proficient in ServiceLink operating systems and internal search engines

- Perform all other duties as assigned

Qualifications

- High School diploma or equivalent required

- Demonstrate good communication and customer service skills

- Detail oriented, efficient and organized

Originally posted on Himalayas