SAP BASIS Lead

Core Responsibilities & Scope The selected consultants will be responsible for the end-to-end technical management of complex private cloud landscapes. Key tasks include: - Continuous Administration: Handling troubleshooting, deep-dive investigations, and Root Cause Analysis (RCA) for complex technical issues. - Proactive Monitoring: Managing health, job, integration, performance, and data growth monitoring based on SAP best practices. - Technical Housekeeping: Performing administrative tasks such as log data cleaning, security patch level maintenance (applying SAP Security Notes), and data growth management (partitioning/archiving). - Change & Release Management: Maintenance of transport landscapes and execution of standard and non-preapproved technical changes. Critical Requirements & Performance Standards Candidates must strictly meet the following criteria to be considered: - Seniority: A minimum of 5–7 years of expert hands-on SAP Basis administration and support experience. - Mandatory Certification: A valid SAP Certification in Basis Technology is non-negotiable. - SLA Commitment: Resources must be prepared to meet stringent SLAs, including a 20-minute reaction time and 4-hour resolution time for Priority 1 (Very High) incidents. - Technical Tools: Proficiency in SAP Focused RUN, Cloud ALM, and ServiceNow (SNOW) is required. - Soft Skills: Must act as technical mentors, possessing strong communication skills and the ability to highlight technical risks promptly to SAP leadership. Expected Deliverables - Contribution to Monthly Service Performance Reports. - Weekly highlights of open items and active issue tracking. - Maintenance of Known Error Databases (KEDBs) and monitoring documentation. Remote advanced English Originally posted on Himalayas