Salesforce Release Manager
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Title - Salesforce Release Manager
Location - Mexico (remote)
Safeguard Global 's Salesforce org is shared across three teams — SalesOps, Customer Ops, and Engineering IT. This role owns cross-team deployment coordination, sandbox strategy, or CI/CD pipeline administration end-to-end: not only running and enforcing the parts of the deployment governance model already in place, but establishing the workflows, protocols, and processes that are still being defined — including formal notification protocols, sandbox strategy, and the DevOps tooling program (evaluation, trial administration, and ongoing tool ownership across the DevOps tool like GearSet/Flossum).
This is a dual-function role: 50% release/deployment governance, 50% hands-on DevOps pipeline ownership. It is an individual-contributor position with cross-team authority delegated through the governance model.
Key Responsibilities
Release & Deployment Governance
- Own and run the cross-team deployment calendar spanning SalesOps, Service Cloud, and Engineering IT deploys
- Enforce the Salesforce Ownership Model's deployment protocols (notification requirements, sign-off gates on shared entity changes)
- Maintain and update the change logs for shared entity touching changes
- Serve as the point of escalation for deployment break-fix issues
- Own post-deployment validation and smoke testing coordination across teams
- Take ownership of in-flight governance workstreams as they mature, including finalizing the RACI/ownership model, formalizing the sandbox coordination policy, and standing up the Engineering IT deployment notification protocol from scratch (this protocol does not yet exist; it is a build, not an inherited process)
- Identify gaps in current governance protocols and design/propose new workflows to close them, rather than operating only within what already exists - bring recommendations to salesforce committee for sign-off
DevOps Pipeline Ownership
- Own the DevOps tool evaluation and trial process end-to-end — test use case design, structured trial feedback, seat/licensing analysis, and vendor comparison — and administer the selected tool going forward (Gearset or Flosum, pending trial outcome): environment comparisons, deployment sets, rollback configuration, user/seat management.
- Own CI/CD pipeline configuration and maintenance for Salesforce metadata deployments
- Design and execute the sandbox refresh strategy — including the full sandbox refresh approach not yet formalized — schedule and run partial/full sandbox refreshes, coordinate timing across teams to minimize integration disruption, and author and maintain the integration recovery runbook
- Maintain source-of-truth version control practices for Salesforce metadata (branching strategy, merge conflict resolution, deployment package management)
- Monitor deployment pipeline health and troubleshoot failed deploys across environments
Cross-Team Coordination
- Act as SalesOps's named coordination contact for cross-team deployment matters
- Partner with the Service Cloud & Engineering team's coordination contacts on Service Cloud deployment scheduling
- Support Service Cloud & Engineering ‘ review process with SalesOps deployment status, ensure all members are informed and signed off before any deploy touching shared objects
- Coordinate with the Enablement and Training team ahead of every release affecting Sales applications, Salesforce, or related integrations — e