Salesforce Developer (PW2)

Job Summary:

We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You’ll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights.

Key Responsibilities:

- Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms,

- Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality,

- Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities).

- Build and maintain Lightning Web Components (LWC) and Flows to support business processes.

- Collaborate on the integration of Data Cloud with external Data Warehouses to surface customer data,

- Support the build and integration of Einstein for Service features including suggested responses and agent co-pilot functionality,

- Work closely with stakeholders to ensure user-friendly experiences and optimized workflows.

- Ensure platform scalability, performance, and compliance with best practices in Salesforce development.

Required Qualifications:

- Minimum of 3+ years hands-on Salesforce development experience.

- Strong expertise in Salesforce Service Cloud implementation.

- Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities).

- Experience in developing Lightning Web Components (LWC).

- Hands-on experience with Flows for process automation.

- Working knowledge of Enhanced Chat is a strong plus.

- Experience with Data Cloud and integrations with external data sources is an advantage.

- Familiarity with Einstein for Service and/or Agent Force is a bonus.

- Optional but nice-to-have: experience with Aura Components and Experience Cloud.

Key Competencies:

- Strong problem-solving and debugging skills.

- Ability to work effectively in a remote and cross-cultural team.

- Strong verbal and written communication skills.

- Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Why Join Us?

- Work on an innovative project leveraging the latest in Salesforce technologies.

- Collaborate with global teams and build impactful solutions for customer service.

- Competitive compensation and fully remote setup.

Originally posted on Himalayas