Sales Suppor Specialist, Fixed Term Contract

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London | 💰£43,000 - £58,000 | Benefits ✨ | 12 Month Fixed-Term Contract Our Business Banking team ⭐ Monzo Business is on a mission to make banking effortless for small businesses. We help people start, run and grow their businesses with simple, transparent banking and tools that reduce financial admin, so they can spend more time focusing on what matters most. We're launching Monzo Business in Spain, initially focusing on sole traders and simple micro-businesses. While many customers will use a self-serve journey, we know there are moments where speaking to a real person can make all the difference. As our Sales Support Specialist, you'll be based in London as part of our UK Sales team, working closely with Spain Go-To-Market, Growth Product, Customer Operations, Risk and Compliance. You'll combine hands-on sales with experimentation and customer insight — helping high-intent customers move forward while shaping the playbook for how Sales can best support our growth in Spain. This isn't a traditional role focused solely on outbound sales or short-term conversion. You'll have the opportunity to test, learn and influence how we build a safe, effective and scalable sales motion for Spain from the ground up. 🔑 You’ll play a key role by... - Supporting and converting high-intent Spanish-speaking prospective customers through phone and email, using consultative sales skills to understand their business, needs and questions. - Working across assisted-conversion journeys such as waitlist conversion, lead follow-up, product education and application recovery. - Explaining Monzo Business's proposition, product capabilities and application process clearly, helping customers understand their next step without providing financial, tax, legal or regulatory advice. - Qualifying and prioritising opportunities, handling objections and following up consistently to help customers progress through their journey. - Helping run GTM and conversion experiments, capturing customer outcomes and working with Spain GTM and Growth Product to understand what's working and what we should change. - Turning customer conversations into actionable insight by identifying recurring questions, objections, unmet needs and journey friction. - Helping shape our Spain sales playbook, including messaging, qualification, objection handling, scripts and customer journeys. - Maintaining accurate customer records and working closely with Customer Operations, Risk and Compliance to ensure customers receive the right support and escalations when needed. 🤩 We’d love to hear from you if… - You're fluent in Spanish and English, with excellent written and verbal communication skills and a strong understanding of Spanish culture, customer expectations and communication styles. - You have hands-on sales experience, ideally as an Account Executive, Sales Development Representative or Business Development Representative, and are comfortable qualifying opportunities, handling objections and following up with customers. - You have experience selling to or supporting small businesses, ideally within financial services, SaaS or another complex service environment. -